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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.50
Work Schedule
Standard Hours
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee discount
401(k) matching
Job Description
Residence Inn by Marriott Chicago Naperville/Warrenville, located at 28500 Bella Vista Parkway in Warrenville, Illinois, is a well-established hotel operated by Sun Development and Management Corporation, an independent franchisee of Marriott International. This vibrant hotel offers a welcoming and comfortable stay for travelers seeking both short and extended stays in the Chicago Naperville area. Known for its exceptional guest services and comfortable accommodations, this Residence Inn franchise prides itself on delivering a superior customer experience while maintaining the standards of the Marriott brand. The franchisee operates as an independent entity, overseeing employment policies, staffing, compensation, and benefits for its employees.Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a front desk or guest services role preferred
- Ability to work the 3 pm to 11 pm shift
- Strong customer service skills
- Ability to manage cash and credit transactions
- Excellent attendance and punctuality
- Ability to handle stressful situations calmly and professionally
Job Qualifications
- Excellent grooming and appearance standards
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to take direction and work independently
- Working knowledge of front desk operations policies and hotel general knowledge
- Proficiency in computer equipment and reservation systems
Job Duties
- Handle guest registration and room assignments accommodating special requests whenever possible
- Make guest reservations promptly and courteously following company and brand standards
- Pre-register block reservations and take same day and future reservations in accordance with hotel policies
- Handle guest check-ins and check-outs efficiently following credit and cash handling policies
- Resolve customer complaints and assist with inquiries about hotel services events and local attractions
- Cancel room reservations according to procedures
- Walk guests in a professional and courteous manner according to hotel procedures
Job Criteria
Experience
No experience required
Job Location
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