Front Desk Agent

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $18.00 - $21.00

Benefits

employee discount

Health Insurance

Disability insurance

401(k) matching

Life insurance

Job Description

The Darcy is an eclectic, 226-room boutique hotel located in the heart of Washington DC. This hotel blends classic American charm with a European sensibility, presenting a unique and authentic experience that immerses guests in the local community. Situated on Scott Circle, just half a mile from the vibrant Dupont Circle and the historic Logan Circle, The Darcy offers convenient access to a myriad of attractions including shops, restaurants, bars, clubs, theaters, galleries, and museums along the nearby 14th and U streets. The hotel features chic accommodations, distinctive dining options, and over 7,000 square feet of meeting and event space,... Show More

Job Requirements

High school diploma or equivalent
Experience in hotel environment preferred
Ability to handle cash and operate computerized systems
Experience in public-facing roles with customer service skills
Fluent in spoken and written English
Ability to read written material and computer screens
Manual dexterity for operating keyboards and handling paperwork
Ability to follow instructions and multitask
Strong interpersonal skills including tact and understanding
Ability to stand for long periods and perform physical tasks such as bending, kneeling, and lifting up to 25 lbs

Job Qualifications

High school diploma or equivalent
Hotel experience preferred
Mathematical aptitude at high school graduate level
Knowledge of standard cash handling procedures and computerized cash register systems
Experience dealing directly with the public
Basic customer service skills
Fluency in oral and written English
Ability to read written communiques and monochrome computer screen
Dexterity to operate computer, calculator, and telephone keyboards
Ability to follow verbal and written instructions and multitask
Communication skills both verbally and in writing
Tact and understanding in handling customer service problems, including stressful situations
Highly organized with attention to detail

Job Duties

Greet and complete established check-in procedures for arriving guests daily
Facilitate guest departure (check-out) following manual and computer procedures
Calculate and post monies, receipts, guest accounts, and other forms of credit accurately
Courteously answer inquiries and accept reservations both in person and by telephone
Maintain good customer relations by keeping abreast of all in-house and area functions
Operate PBX equipment including accepting calls, scheduling wake-up calls, and paging guests
Control cash transactions and maintain responsibility for personal bank according to hotel policy
Maintain friendly, cheerful, and courteous demeanor
Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing
Maintain department communication sources such as log books
Provide assistance to other employees and departments
Ensure safety by following check-in and security procedures and report suspicious activity
Perform other job-related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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