Front Desk Agent

The Darcy is an eclectic, 226-room boutique hotel located in the heart of Washington DC. This hotel blends classic American charm with a European sensibility, presenting a unique and authentic experience that immerses guests in the local community. Situated on Scott Circle, just half a mile from the vibrant Dupont Circle and the historic Logan Circle, The Darcy offers convenient access to a myriad of attractions including shops, restaurants, bars, clubs, theaters, galleries, and museums along the nearby 14th and U streets. The hotel features chic accommodations, distinctive dining options, and over 7,000 square feet of meeting and event space, making it a premier destination for both leisure and business travelers.

As a polished and professional team, The Darcy’s staff is empowered to create remarkable local experiences infused with a touch of fun. The hotel's culture emphasizes ownership, integrity, and pride, fostering a positive and collaborative work environment. The Front Desk Agent plays an integral role in upholding these values by being the first point of contact for guests, providing exceptional customer service and ensuring seamless check-in and check-out procedures.

The Front Desk Agent position is based at The Darcy Hotel, located at 1515 Rhode Island Ave NW, Washington DC 20005. This full-time hourly role offers a competitive pay range between $18.00 and $21.00 per hour. The agent is responsible for responding professionally to arriving, departing, and in-house guests, providing accurate and timely information and services, and handling various guest inquiries and concerns both in person and over the phone.

Key responsibilities include using both manual and computerized systems to greet guests, complete check-ins, and facilitate check-outs while maintaining accurate and up-to-date hotel records. Handling guest accounts and cash transactions with proper cash handling techniques is crucial. The agent is also tasked with managing reservations through effective communication and suggestive selling techniques aimed at increasing room occupancy and hotel revenue. Maintaining excellent customer relations, being knowledgeable about local activities and hotel events, and operating PBX equipment to assist with calls and wake-up services are important components of this role.

The Front Desk Agent must be capable of multitasking in a fast-paced environment, exhibit tact and understanding when dealing with a diverse range of customer service issues, including stressful or highly emotional situations, and maintain a friendly, cheerful, and courteous demeanor at all times. The position also requires some physical activity, including standing for 90% of the shift, bending, kneeling, and occasional lifting up to 25 lbs to assist clients throughout the hotel.

Working at The Darcy also means being part of Northwood Hospitality, LLC, an employer that values its team members by providing a comprehensive benefits package supporting physical, mental, and financial wellness. Benefits include competitive health insurance programs, vacation, sick and holiday time, a 401(k) savings plan with matching funds, life insurance options, and employee discounts. The company is committed to equal opportunity employment and maintaining a diverse workforce that reflects the best talent while upholding principles of fairness and inclusion.

Joining The Darcy as a Front Desk Agent offers an opportunity to contribute to an exceptional guest experience in one of Washington DC’s most sought-after boutique hotels, working within a supportive and inclusive team environment dedicated to delivering memorable local experiences with a dash of fun.