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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
Temecula Creek Inn is a renowned hotel located in the scenic wine region of Temecula, California. Known for its blend of rustic charm and modern amenities, the establishment aims to provide guests with a comfortable and memorable stay. The hotel offers a variety of rooms and suites, dining options, and recreational facilities including a pool and fitness center. With a commitment to exceptional guest service and maintaining high standards, Temecula Creek Inn continues to be a popular destination for tourists and business travelers alike. The hotel prides itself on its welcoming atmosphere, professional staff, and comprehensive amenities that ensure a... Show More
Job Requirements
- High school diploma or equivalent required
- English fluency required
- Minimum one year experience in same position at a hotel of comparable quality
- Strong basic math skills required
- Some computer experience required
- Must display knowledge of currently accepted business telephone etiquette
- Able to stand for long periods
- Ability to bend, stoop, and reach
- Heavy daily use of phones
- Occasionally able to handle and move objects weighing up to 75 lbs
- Must be safety minded
Job Qualifications
- High school diploma or equivalent
- Minimum one year experience in same position at a comparable hotel
- Strong basic math skills
- Some computer experience
- Knowledge of currently accepted business telephone etiquette
- Detail oriented
- Organized and efficient
- Quick learner
- Safety minded
- High quality standards for production and service
- Diplomatic and calm
- Strong verbal communication skills
- Courteous, friendly, and professional manner
- Good team player
- Customer service focus
- Able to work productively with little supervision
- Trustworthy and reliable
Job Duties
- Respond and follow-through with all guest needs and requests in a timely and professional manner
- Follow all specified procedures to properly conduct Front Desk business including registering guests and assigning rooms
- Complete group pre-registrations and key packets
- Block room assignments and reservations
- Pre-register VIPs, comp rooms, and special attention guests
- Process adjustments and check-outs
- Answer telephones
- Handle cash and credit card transactions
- Handle mail and messages for guests
- Transfer all necessary information to the next shift
- Be familiar with all hotel information necessary to increase revenues and enhance customer satisfaction including current special rates and restrictions
- Actively promote guest use of hotel services and facilities
- Be familiar with general information about other Pechanga properties such as RV Resort and shuttling services
- Develop and maintain a working knowledge of the local area to provide guests with directions and information
- Satisfactorily resolve guest issues referring to Front Desk leadership as needed
- Follow up with guests to ensure satisfaction
- Manage guest billing and reach out when payment is needed
- Be completely familiar with hotel emergency procedures and provide calm assistance in emergencies
- Monitor cleanliness and appearance of lobby and common areas
- Communicate with Housekeeping for timely luggage delivery
- Manage labor according to budget and business needs
- Be aware of arriving VIPs and special requests
- Provide showroom support for Front Desk, Reservations, and Sales teams
- Assist Front Desk staff to resolve guest issues
- Follow all specifications to properly handle credit transactions and maintain credit balances
- Promote use of in-room safes and safeguard guest valuables
- Upsell additional facilities and services
- Follow all policies and procedures of the Front Desk department and Temecula Creek Inn
- Report suspicious occurrences and hazardous conditions
- Maintain cleanliness and safety of work areas
- Practice safe work habits
- Comply with all company safety rules and regulations
- Attend all mandatory meetings
- Perform other tasks including cross-training as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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