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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $18.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Paid employee uniforms
Job Description
Hotel Marcel, Tapestry Collection by Hilton, is a groundbreaking hospitality establishment that stands out as the first net-zero energy hotel in the United States. This innovative hotel is located in a historic rehabilitated mid-century modern building originally designed by Marcel Breuer in 1967, famously known as the Armstrong Rubber Company Building or Pirelli Building. The hotel boasts LEED Platinum certification and incorporates sustainable design elements such as rooftop solar power and parking canopy arrays that provide 100 percent of the electricity needed for lighting, heating, and cooling. This commitment to sustainability makes Hotel Marcel not only a leader in eco-friendly... Show More
Job Requirements
- High school diploma or GED
- six months to one year related experience or training
- ability to read and interpret procedure manuals
- effective communication skills
- problem solving ability for practical issues
- ability to operate Property Management System and PBX
- physical ability to stand, walk, talk, hear, use hands frequently
- occasional lifting or moving up to 25 pounds
- ability to adjust vision focus
- ability to meet physical demands of job
- ability to work in moderate noise environment
- reasonable accommodations available for disabilities
Job Qualifications
- High school diploma or GED
- six months to one year related experience or training
- ability to read, analyze, and interpret procedure manuals
- effective communication skills for presenting information and responding to guests
- problem solving skills with ability to handle varied situations
- ability to operate Property Management System and PBX
- accountability for balancing daily shift bank
- organizational skills
- quality service delivery
Job Duties
- Provide high level of customer service
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- check in and out hotel guests professionally and friendly
- answer telephone calls promptly and provide accurate information
- complete AM, PM, and third shift checklists by end of shift
- follow key control policies
- maintain professional appearance
- ensure proper credit policies and verify credit limits
- submit lost and found reports
- assist guests with local services and concierge duties
- be knowledgeable about fire and emergency procedures
- open, secure, and balance daily shift bank including cash, checks, and credit card transactions
- monitor room availability and review hotel selling status
- attend monthly department meetings
- coordinate with other departments to ensure guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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