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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $18.00
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
supportive work environment
Job Description
Hotel Marcel, Tapestry Collection by Hilton, is a unique and pioneering hospitality establishment located in the historic Armstrong Rubber Company Building, also known as the Pirelli Building. This mid-century modern architectural gem, originally designed by Marcel Breuer in 1967, has been carefully rehabilitated and adapted for sustainable use. Notably, Hotel Marcel holds the distinction of being the first net-zero energy hotel in the United States and the first hotel to receive Passive House certification. The building achieves sustainability with LEED Platinum certification, utilizing solar power from rooftop and parking canopy solar arrays that supply 100 percent of the electricity used... Show More
Job Requirements
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to present information and respond to guest questions
- ability to solve practical problems and deal with various concrete variables
- ability to interpret written, oral, diagram, or schedule instructions
- ability to operate Property Management System and PBX
- accountability for balancing daily shift bank
- ability to maintain organization and demonstrate quality service
- ability to stand, walk, talk, or hear for extended periods
- ability to use hands to handle objects and controls
- ability to occasionally lift and move up to 25 pounds
- ability to adjust vision focus
- able to work in moderate noise environment
Job Qualifications
- High school diploma or GED
- six months to one year related experience or training
- ability to read, analyze, and interpret procedure manuals
- effective communication skills with guests
- problem-solving skills with practical situations
- ability to interpret written, oral, diagram, or schedule instructions
- proficiency in Property Management System, email capture, and PBX system
- strong organization and quality service skills
Job Duties
- Provide high level of customer service
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, special requests
- check in and out hotel guests professionally and friendly
- answer all phone calls promptly and knowledgeably
- complete all shift checklists by end of shift
- follow established key control policy
- maintain professional appearance
- ensure proper credit policies and verify credit limit
- submit lost and found reports
- assist with concierge services
- be knowledgeable of fire and emergency procedures
- open, secure, and balance daily shift bank
- monitor room availability
- review hotel selling status using yield management system
- attend monthly department meetings
- coordinate with other departments to ensure guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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