Front Desk Agent

HomeTowne Studios by RedRoof is a distinguished leader in offering quality extended stay hotel experiences across 20 states in the United States. The company prides itself not only on delivering exceptional hospitality to its guests but also on being an employer of choice for its employees. Formed as a management company, HomeTowne Studios continuously invests in renovations, with significant upgrades completed in 2018, as well as ongoing efforts to enhance both the guest satisfaction and employee work environment. Their focus on quality, innovation, and service excellence makes them a trusted name in the extended stay sector. HomeTowne Studios ensures that its employees work in a supportive and dynamic setting, where career growth opportunities are fostered alongside comprehensive benefits and competitive compensation. With an emphasis on creating an inviting atmosphere for guests, the company also prioritizes the professional development and job satisfaction of every team member, valuing the essential role they play in its continued success.

The Front Desk Agent position at HomeTowne Studios offers a vital opportunity to join a well-established hospitality team committed to excellence in guest service. The role is designed for individuals who enjoy engaging with people and thrive in a fast-paced environment. Starting with an attractive wage ranging from $16 to $17 per hour, depending on experience, this full-time role encompasses a variety of responsibilities focused on ensuring a smooth and welcoming check-in and check-out process, managing reservations and maintaining accurate records, and responding efficiently to guest inquiries and concerns. As the first point of contact for guests, the Front Desk Agent's demeanor and professionalism are critical to creating a positive impression that aligns with the HomeTowne Studios brand promise. Beyond front desk operations, this role requires effective coordination with housekeeping and management teams to maintain room status updates and accommodate special requests. The position is ideal for someone with a background in customer service, comfortable with basic office functions such as cash handling and computer operations, and possessing strong communication skills in English. This role not only offers a chance to be part of a company recognized for its dedication to quality extended stays but also provides a pathway for career advancement within the hospitality industry. Employees benefit from a comprehensive package including health, dental, and vision insurance options, employer-paid life insurance, paid time off (PTO), a 401K plan with employer matching, and competitive pay, all designed to support and retain valuable team members at HomeTowne Studios by RedRoof.