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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.00 - $16.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan
hotel discounts
Job Description
SMI Hotel Group is a premier hospitality company renowned for delivering exceptional services and memorable guest experiences. With a commitment to quality and excellence, SMI Hotel Group has earned a reputation for being a leader in the hotel industry. Our hotels offer comfortable accommodations, a wide range of amenities, and personalized services that cater to both leisure and business travelers. Dedicated to fostering a positive work environment, SMI Hotel Group values diversity, inclusivity, and professional growth for all employees. We pride ourselves on recruiting the best and brightest talents to ensure that every guest encounter reflects our high standards of... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a hotel front desk or customer service role
- proficiency in hotel management software
- strong communication skills
- ability to handle multiple tasks under pressure
- attention to detail
- professional appearance and demeanor
- availability to work flexible hours including weekends and holidays
Job Qualifications
- Prior experience as a hotel front desk agent, receptionist, or similar role
- experience with hotel reservations software, like OnQ or Opera
- customer service experience
- excellent communication and organizational skills
Job Duties
- Perform all check-in and check-out tasks
- manage online and phone reservations
- inform customers about payment methods and verify their credit card data
- register guests collecting necessary information like contact details and exact dates of their stay
- welcome guests upon their arrival and assign rooms
- provide information about our hotel, available rooms, rates, and amenities
- respond to clients' complaints in a timely and professional manner
- liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- upsell additional facilities and services, when appropriate
- maintain updated records of bookings and payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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