Front Desk Agent

Avion Hospitality is an independent franchisee that owns and operates this hotel, distinct and separate from Marriott International, Inc. As a separate company, Avion Hospitality manages all aspects of the hotel's employment policies and practices including hiring, firing, discipline, staffing, compensation, benefits, and other employment terms. Joining Avion Hospitality means becoming a part of a team that values outstanding service and professionalism while maintaining a commitment to guest satisfaction and operational excellence. The company promotes an inclusive work environment and respects all employees equally as an equal opportunity employer.

The Front Desk Agent position at Avion Hospitality is a vital role focused on creating exceptional guest experiences from the moment they arrive at the hotel until their departure. This role involves greeting and registering guests warmly, managing reservations and room assignments efficiently, and addressing guest inquiries with accurate and helpful information. Front Desk Agents act as a concierge and operator, assisting guests by providing local information, handling special requests, and ensuring smooth communication between hotel departments. The job demands a friendly, detail-oriented individual who thrives under pressure, can multitask effectively, and possess excellent problem-solving skills to manage unexpected situations gracefully.

Agents must maintain the highest standards of personal appearance and customer service, adhere to company policies, and support the hotel’s commitment to safety and efficiency. Knowledge of hotel products, services, promotions, and emergency procedures is essential to appropriately assist guests. Additionally, proficiency with front desk computer systems and Microsoft Office suite is required to handle check-ins, check-outs, reservations, and internal communications seamlessly.

This full-time position offers an hourly wage starting at $15.00 with access to a comprehensive benefits package after an initial waiting period. Benefits include medical, dental, vision, and life insurance, as well as paid time off (PTO). Front Desk Agents often work varied shifts that may include evenings, nights, weekends, and holidays, reflecting the hotel's 24/7 operational nature. Overall, this role is ideal for those passionate about hospitality, eager to contribute to a positive work environment, and committed to delivering memorable guest service experiences.