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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Professional Development
competitive salary
Employee Discounts
Retirement Plan
Holiday pay
Job Description
This position is offered by a reputable hospitality establishment dedicated to providing an exceptional guest experience within the hotel and lodging industry. The employer is focused on creating a welcoming environment for all guests by employing individuals who excel in communication, customer service, and operational knowledge. The company prides itself on maintaining high standards of professionalism and ensuring guest satisfaction through attentive service and efficient management of daily hotel operations. The role reports to the management team and closely collaborates with various departments to deliver seamless guest experiences and uphold property standards. This is a full-time position offering a competitive... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of relevant customer service experience
- Proficiency in Microsoft Office
- Ability to stand for extended periods
- Ability to lift up to 10 pounds
- Willingness to work varied shifts including weekends and holidays
- Effective communication skills
- Knowledge of hotel or hospitality industry policies
- Maintain professional appearance and demeanor
- Team-oriented and solution-focused mindset
Job Qualifications
- Minimum 2 years of customer service experience
- Hotel experience is a plus
- Proficient in Microsoft Office products including Word, Excel, PowerPoint, and Outlook
- Ability to lift and transport up to 10 pounds
- Willingness to stand for 6-8 hours at a time
- Capacity to work varied shifts including weekends and holidays
- Experience with cash handling is a plus
- Ability to develop, plan, and implement short and long-range goals
Job Duties
- Post room charges and taxes to guest accounts
- Process guest charges voucher and credit card vouchers
- Post charges to guest accounts not posted during night audit shift
- Transfer charges and deposits to master accounts
- Verify that all charges are assigned to appropriate departments
- Follow End of Day / Night Audit Checklist
- Assist Overnight Manager during emergencies and execute emergency procedures
- Balance day’s charges and make corrections
- Respond to guest needs, requests, and complaints
- Perform check-in and check-out procedures
- Maintain courteous and efficient response at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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