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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training opportunities
Job Description
Our establishment is a vibrant and welcoming hotel committed to delivering exceptional hospitality experiences to every guest. As a prominent player in the hospitality industry, we pride ourselves on maintaining high standards of service, comfort, and convenience. Our hotel combines modern amenities with a warm, inviting atmosphere that caters to both leisure and business travelers. We are dedicated to fostering a professional environment where employees can grow and thrive, contributing to the overall success of the establishment while ensuring guest satisfaction.
The role of a Guest Services Agent is pivotal in our ongoing mission to provide outstanding guest service... Show More
The role of a Guest Services Agent is pivotal in our ongoing mission to provide outstanding guest service... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel guest services preferred
- Strong communication skills
- Proficiency in computer and point-of-sale systems
- Ability to handle multiple tasks simultaneously
- Customer-focused attitude
- Basic knowledge of hotel operations and local area
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or guest services preferred
- Strong communication and interpersonal skills
- Proficiency with computer systems and point-of-sale terminals
- Ability to multitask and work under pressure
- Customer service oriented with a friendly and professional demeanor
- Basic knowledge of local area and hotel services
Job Duties
- Greet guests and complete the registration process including entering and retrieving information, confirming guest details and room rates, selecting rooms, and coding electronic keys
- Assist guests with check-out by ensuring accurate billing, handling payments, processing credit and debit cards, converting foreign currency, and managing gift certificates
- Demonstrate thorough knowledge of hotel information including room categories, rates, promotions, and local area attractions to answer guest inquiries
- Use up-selling techniques to promote hotel services and maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Handle guest complaints by conducting research and negotiating solutions for guest satisfaction
- Receive, input, retrieve, and relay messages to guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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