Front Desk Agent

GF Hotels & Resorts is a prestigious and award-winning full-service ownership and management company that specializes in managing hotels, resorts, golf courses, and other hospitality-related assets across the United States. Established in 1988, GF Hotels & Resorts has successfully operated over 800 properties in 46 states. The company is renowned for its extensive expertise spanning sales and marketing, food and beverage management, revenue strategy, information technology, human resources, and comprehensive accounting systems. GF Hotels & Resorts currently partners with a variety of leading hotel brands including Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, and Best Western, along with managing several individual properties. This strategic alliance with prominent global hotel brands highlights GF's commitment to providing exceptional hospitality services and operational excellence.

Casa De Palmas, Trademark Collection by Wyndham is among the beautifully managed properties under GF Hotels & Resorts' portfolio. Located in the heart of McAllen’s vibrant Art District, Casa De Palmas offers guests a serene and memorable stay. The historic downtown hotel is just three miles from McAllen International Airport (MFE), making it easily accessible for travelers. The hotel is also conveniently near major educational institutions, including the University of Texas, Rio Grande Valley (UTRGV) and South Texas College, along with the McAllen Convention Center and the Sharyland Business Park. For guests looking for shopping options, La Plaza Mall, Palms Crossing, and the Rio Grande Valley Premium Outlets® are all within close proximity. Guests can also enjoy the natural beauty of Quinta Mazatlan, a local nature and bird sanctuary.

Casa De Palmas boasts an inviting outdoor pool, a restaurant, and a bar on-site, providing guests with opportunities to relax and enjoy their stay in comfort. The hotel blends the charm of its historic architecture with modern amenities to create a warm, welcoming atmosphere.

The Front Desk Agent role at Casa De Palmas plays a critical part in delivering an outstanding guest experience. This position is responsible for welcoming guests, managing room assignments, and efficiently handling check-ins and check-outs. Beyond these duties, the Front Desk Agent serves as the pivotal point of communication between guests and various hotel departments, ensuring seamless operations and superior customer service. They are tasked with maintaining accuracy in cash handling, coordinating with the reservations team to confirm reservation details, and managing guest inquiries about hotel services as well as local shopping, dining, entertainment, and travel directions.

The position requires diligent record-keeping, including maintaining room availability and guest accounts, completing required shift reports, and assisting in closing cash procedures at the end of each shift. Maintaining a neat and professional appearance is essential, as the role demands representing the hotel in a courteous and hospitable manner. The Front Desk Agent must be adaptable and able to handle additional duties as assigned by management.

GF Hotels & Resorts offers a supportive work environment that believes people are the key to the company’s success. Employees benefit from competitive compensation, health insurance, paid time off, ongoing learning opportunities, and a great organizational culture. This role represents an excellent opportunity to join a dynamic team in the hospitality industry within a company recognized for its commitment to maximizing guest satisfaction and operational excellence.