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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Gulph Creek Hotels is a distinguished hotel management company renowned as the leading operator on the East Coast. Founded in 1995, the company boasts a portfolio of prestigious properties affiliated with some of the most respected brands in the hospitality industry, including Marriott and Hilton. Gulph Creek Hotels consistently outperforms market competitors by exceeding financial return expectations through the application of extensive management and development expertise. The organization prides itself on a team of highly skilled and responsive managers and staff members who are dedicated to delivering top-notch hospitality services. The owners are actively engaged in daily operations, frequently visiting... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in hospitality or front desk operations
- Basic computer skills and familiarity with property management software
- Strong communication and interpersonal skills
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in hospitality or front desk operations
- Basic computer skills and familiarity with property management software
- Strong communication and interpersonal skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Experience with hotel reservation systems such as Opera or similar platforms
- Multilingual abilities to assist a diverse guest population
- Knowledge of local area attractions and services
- Certification in hospitality or customer service training programs
- Demonstrated problem-solving skills and ability to handle difficult situations calmly
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Manage guest check-in and check-out processes efficiently using property management systems
- Handle reservations, cancellations, and modifications accurately and promptly
- Respond to guest inquiries, requests, and complaints in a courteous and timely manner
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
- Process payments, issue receipts, and maintain accurate records of transactions
- Maintain the cleanliness and organization of the front desk area
- Provide information about hotel services, local attractions, and transportation options
- Ensure compliance with all hotel policies and procedures, including safety and security protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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