Front Desk Agent

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.30 - $24.00

Work Schedule

Flexible

Day Shifts

Night Shifts

Benefits

competitive pay

Commuter Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Paid holidays

Paid vacation

Success share bonus program

Learning and development opportunities

Employee Referral Program

Employee assistance program

Job Description

Reside Seattle Downtown is part of Reside, a leading alternative-accommodations company that combines the best aspects of hotels and apartments to provide exceptional lodging experiences. Operating across more than 200 U.S. cities and 130 international locations, Reside specializes in multi-platform logistics-based housing solutions. The company merges the personalized service and agility of a smaller business with the extensive capabilities and reach of a global enterprise, making it a pioneer in innovative lodging options.

The role of a Front Desk Agent at Reside Seattle Downtown is critical in delivering outstanding guest experiences. As the first point of contact, this full-time position involves welcoming guests warmly, assisting with check-ins and checkouts, and providing comprehensive support throughout their stay. The Front Desk Agent ensures the accuracy of billing, financial transactions, and guest records while collaborating with multiple departments to maximize room occupancy and revenue. With varying shifts typically scheduled between 7:00 am to 11:30 pm, flexibility is essential, as is the ability to handle overnight shifts and holiday schedules when needed.

This position demands excellent communication and organizational skills, keen attention to detail, and a professional demeanor that embodies Reside's customer-focused values. The agent must be proficient with front office systems and adept at problem-solving to anticipate and exceed guest needs. Responsibilities also include maintaining a clean and well-organized front desk and lobby area, following strict cash handling policies, and supporting porterage and guest services to enhance the overall customer experience. While this role does not supervise other employees, it may involve cross-training other staff members to ensure operational efficiency.

Working at Reside Seattle Downtown means engaging in a dynamic hotel environment where guest interactions are frequent and varied, requiring adaptability to fluctuating business demands and noise levels. The role also emphasizes financial accuracy, including auditing and reconciling daily reports, essential for maintaining operational integrity. Employees benefit from a comprehensive total rewards package, competitive pay, commuter benefits, medical, dental, and vision insurance, 401k with employer matching, paid holidays and vacation time, bonus programs, and multiple development opportunities. Reside is committed to creating a respectful and inclusive workplace and supports equal employment opportunities for all individuals, reflecting its values of diversity and kindness.

This position offers a meaningful career path in hospitality within a company that blends innovation, service excellence, and global reach, making it an attractive choice for professionals seeking stability and growth in the alternative-accommodations sector.

Job Requirements

High school diploma or equivalent
One year of experience in hotel front office or related field preferred
Computer proficiency
Strong customer service skills
Excellent communication skills
Ability to handle financial transactions accurately
Ability to work flexible hours including nights weekends and holidays
Ability to stand or sit for extended periods
Ability to lift up to 20 pounds occasionally
Legal authorization to work in the United States

Job Qualifications

High school diploma or equivalent
College coursework in hospitality or related field preferred or equivalent experience
One year of experience in hotel front office or related field preferred
Computer proficiency required experience with front office or property management systems preferred
Customer service experience strongly preferred
Excellent verbal and written communication skills
Strong attention to detail and accuracy in handling financial transactions
Ability to prioritize tasks and work independently or as part of a team
Proficiency in basic arithmetic and comfort with financial data
Problem-solving and critical thinking skills with the ability to anticipate guest or operational needs
Professional appearance and demeanor consistent with company standards
Ability to maintain confidentiality of sensitive information
Willingness to cross-train and assist in other operational areas as needed

Job Duties

Greet welcome and assist guests in a friendly and professional manner throughout their stay
Handle all check-ins checkouts and reservation processes accurately and efficiently
Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data
Review and compile management reports guest billings and ledger transactions in a timely manner
Respond promptly to guest inquiries regarding services facilities and local attractions
Maintain proper operation of front desk systems and ensure adherence to property standards
Follow all cash handling credit and audit procedures in accordance with company policies
Maintain a clean and organized work area and ensure front desk and lobby standards are met
Attend all required meetings and training sessions maintaining compliance with Reside standards
Support porterage and guest service functions when needed to exceed customer expectations
Communicate effectively with all departments to ensure guest satisfaction and operational efficiency
Report maintenance issues or safety hazards to the supervisor promptly
Perform other duties as assigned by management
To support our goal of exceeding customer expectations the role may include acts of porterage for customer arrivals requests or service resolutions