Job Overview
Employment Type
Part-time
Compensation
Salary
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
uniform provided
Employee assistance program
Job Description
Candlewood Suites Loma Linda is a premier extended-stay hotel located in the heart of Loma Linda, California. As part of the renowned IHG (InterContinental Hotels Group) brand family, Candlewood Suites prides itself on providing a comfortable, home-away-from-home experience for travelers, whether they are on business or vacation. The hotel is known for its commitment to quality, convenience, and customer service, offering guests fully equipped suites, modern amenities, and a welcoming atmosphere. With a focus on hospitality excellence, the hotel creates lasting impressions through its attentive staff and consistent delivery of high standards known as the Wings of Excellence. As part of a global hospitality leader, the team at Candlewood Suites Loma Linda benefits from a culture that values ownership, accountability, and a guest-first mentality. The hotel is dedicated to providing a seamless guest experience from arrival to departure, ensuring customer satisfaction and encouraging repeat visits.
The Front Desk Agent at Candlewood Suites Loma Linda plays a pivotal role as the first point of contact for guests, setting the tone for their entire stay. This part-time position is essential in delivering a warm and professional welcome while efficiently managing check-in and check-out procedures. The Front Desk Agent is tasked with creating memorable guest interactions that reflect the hotel's brand values and hospitality standards. Guest satisfaction and retention are cultivated by anticipating guest needs, addressing concerns promptly and discreetly, and promoting the unique amenities and attractions available both at the hotel and in the surrounding community. This role requires not only excellent customer service skills but also operational proficiency in handling reservations, room assignments, and financial transactions using advanced property management systems. Communication and coordination with other hotel departments, such as housekeeping and maintenance, are key responsibilities to maintain optimal guest room readiness and service quality. Additionally, the agent must comply with hotel policies, uphold brand standards, and maintain professionalism in appearance and work environment. The position demands flexibility in scheduling, including availability on nights, weekends, and holidays to meet the needs of a dynamic hospitality environment. Candidates who are detail-oriented, able to multitask under pressure, and dedicated to fostering a guest-first culture will find this role both challenging and rewarding. Candlewood Suites Loma Linda offers a supportive team atmosphere where employees are encouraged to grow their skills and advance their careers within the hospitality industry. Those interested in a front-line hospitality career with a reputable hotel brand are invited to apply and contribute to an exceptional guest experience that upholds the legacy of the IHG family.
The Front Desk Agent at Candlewood Suites Loma Linda plays a pivotal role as the first point of contact for guests, setting the tone for their entire stay. This part-time position is essential in delivering a warm and professional welcome while efficiently managing check-in and check-out procedures. The Front Desk Agent is tasked with creating memorable guest interactions that reflect the hotel's brand values and hospitality standards. Guest satisfaction and retention are cultivated by anticipating guest needs, addressing concerns promptly and discreetly, and promoting the unique amenities and attractions available both at the hotel and in the surrounding community. This role requires not only excellent customer service skills but also operational proficiency in handling reservations, room assignments, and financial transactions using advanced property management systems. Communication and coordination with other hotel departments, such as housekeeping and maintenance, are key responsibilities to maintain optimal guest room readiness and service quality. Additionally, the agent must comply with hotel policies, uphold brand standards, and maintain professionalism in appearance and work environment. The position demands flexibility in scheduling, including availability on nights, weekends, and holidays to meet the needs of a dynamic hospitality environment. Candidates who are detail-oriented, able to multitask under pressure, and dedicated to fostering a guest-first culture will find this role both challenging and rewarding. Candlewood Suites Loma Linda offers a supportive team atmosphere where employees are encouraged to grow their skills and advance their careers within the hospitality industry. Those interested in a front-line hospitality career with a reputable hotel brand are invited to apply and contribute to an exceptional guest experience that upholds the legacy of the IHG family.
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk or customer service experience
- Proficiency with Property Management System
- Ability to communicate effectively both verbally and in writing
- Strong organizational skills and attention to detail
- Ability to multitask and maintain professionalism under pressure
- Flexible availability including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality preferred
- Minimum 1 year of front desk or customer service experience
- hotel experience strongly preferred
- Proficiency with Property Management System such as IHG Opera Cloud preferred
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet guests with warmth and professionalism upon arrival and departure
- Perform efficient and accurate check-in and check-out procedures in line with hotel standards
- Anticipate guest needs and resolve issues promptly and empathetically
- Promote hotel amenities, local attractions, and loyalty programs
- Handle guest complaints professionally and escalate when necessary
- Manage room assignments, rate verifications, and payment authorizations using Property Management System
- Balance front desk cash, credit, and room charge transactions according to accounting policies
- Assist with same-day reservations, group check-ins, and booking modifications
- Communicate effectively with housekeeping, maintenance, and management about room status and guest requests
- Document guest interactions, incidents, and shift details meticulously
- Respond promptly to calls, emails, and internal messages
- Adhere to all hotel policies, brand training, and safety procedures
- Maintain an organized, clean, and professional front desk workspace
- Uphold confidentiality of guest and company information according to privacy laws
- Maintain availability including nights, weekends, and holidays
- Conform to uniform and appearance standards at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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