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Job Overview
Employment Type
Part-time
Compensation
Salary
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
uniform provided
Employee assistance program
Job Description
Candlewood Suites Loma Linda is a premier extended-stay hotel located in the heart of Loma Linda, California. As part of the renowned IHG (InterContinental Hotels Group) brand family, Candlewood Suites prides itself on providing a comfortable, home-away-from-home experience for travelers, whether they are on business or vacation. The hotel is known for its commitment to quality, convenience, and customer service, offering guests fully equipped suites, modern amenities, and a welcoming atmosphere. With a focus on hospitality excellence, the hotel creates lasting impressions through its attentive staff and consistent delivery of high standards known as the Wings of Excellence. As part... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk or customer service experience
- Proficiency with Property Management System
- Ability to communicate effectively both verbally and in writing
- Strong organizational skills and attention to detail
- Ability to multitask and maintain professionalism under pressure
- Flexible availability including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality preferred
- Minimum 1 year of front desk or customer service experience
- hotel experience strongly preferred
- Proficiency with Property Management System such as IHG Opera Cloud preferred
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet guests with warmth and professionalism upon arrival and departure
- Perform efficient and accurate check-in and check-out procedures in line with hotel standards
- Anticipate guest needs and resolve issues promptly and empathetically
- Promote hotel amenities, local attractions, and loyalty programs
- Handle guest complaints professionally and escalate when necessary
- Manage room assignments, rate verifications, and payment authorizations using Property Management System
- Balance front desk cash, credit, and room charge transactions according to accounting policies
- Assist with same-day reservations, group check-ins, and booking modifications
- Communicate effectively with housekeeping, maintenance, and management about room status and guest requests
- Document guest interactions, incidents, and shift details meticulously
- Respond promptly to calls, emails, and internal messages
- Adhere to all hotel policies, brand training, and safety procedures
- Maintain an organized, clean, and professional front desk workspace
- Uphold confidentiality of guest and company information according to privacy laws
- Maintain availability including nights, weekends, and holidays
- Conform to uniform and appearance standards at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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