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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.25 - $1.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Life insurance
Free parking
Job Description
Town and Country Resort is a distinguished and cherished hospitality establishment located in the vibrant heart of San Diego's Mission Valley. Renowned for blending mid-century charm with modern luxury, this iconic resort boasts 671 guest rooms, 295,000 square feet of versatile meeting space, and an inviting Southern California spirit that has welcomed travelers from near and far for decades. The resort’s appeal lies in its fusion of comfort, elegance, and a warm atmosphere, making it a preferred destination for both business and leisure guests. The resort emphasizes the delivery of impeccable guest experiences that begin at the very first point... Show More
Job Requirements
- high school diploma or equivalent
- availability to work varying shifts including weekends and holidays
- prior customer service or hospitality experience preferred
- strong computer proficiency and familiarity with property management systems
- ability to remain calm and professional under pressure
- excellent problem-solving and conflict resolution skills
Job Qualifications
- flexibility
- previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences
- excellent interpersonal skills and a friendly, outgoing personality
- great verbal and written communication skills
- ability to multi-task and maintain accuracy in a dynamic environment
Job Duties
- Greet and assist guests with a warm, engaging, and professional demeanor
- perform check-in and check-out procedures efficiently and accurately
- handle guest inquiries, complaints, and requests promptly, following up to ensure satisfaction
- manage room assignments, rate verification, and billing accuracy
- collaborate with other departments to ensure a seamless guest experience (Housekeeping, Bell Services, Reservations, etc.)
- process payments, post charges, and balance daily transactions using property management systems
- maintain a thorough knowledge of resort amenities, local attractions, and current promotions
- assist with special requests such as early check-ins, late check-outs, or room changes
- ensure compliance with all safety, security, and privacy standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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