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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.50 - $15.75
Work Schedule
Flexible
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a dynamic hospitality company known for its extensive portfolio of hotels and a robust pipeline of new properties and acquisitions. Founded on the core value that people come before numbers, Ascent Hospitality prides itself on fostering a culture that delivers memorable experiences not only for its guests but also for its team members. This company emphasizes teamwork and unified purpose, making it an inspiring workplace for individuals who are passionate about hospitality and guest service. With a clear focus on hospitality leadership, Ascent Hospitality seeks accomplished professionals who are passionate about serving others and who are adept... Show More
Job Requirements
- High school education or equivalent
- Six months related experience in hotels or customer service training preferred
- Excellent communication and organizational skills
- Ability to understand, read, write, and speak English
- Familiarity with computer operations
- Ability to work flexible shifts
- Strong customer service skills
- Ability to comply with safety and security procedures
- Ability to handle physical demands such as standing for long periods and lifting up to 50 pounds
Job Qualifications
- High school education or equivalent
- Some college preferred
- Six months related experience in hotels or customer service training preferred
- Excellent communication and organizational skills
- Ability to understand, read, write, and speak English
- Familiarity with computers and office equipment
- Strong customer service skills
- Ability to work without constant supervision
- Ability to work flexible shifts
- Team-oriented mindset
Job Duties
- Maintain professional dress and conduct at all times
- Greet guests immediately with a friendly, sincere welcome
- Provide information about the hotel, available rooms, rates, and amenities
- Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible
- Complete registration process accurately and promptly
- Handle payments including cash, credit cards, vouchers, and balance cash bank
- Maintain effective communication with all hotel departments
- Respond to guest complaints in a timely and professional manner
- Adhere to safety, security, and emergency procedures
- Operate front office telephone and computer systems efficiently
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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