Front Desk Agent

InnVentures is a dynamic hospitality management company known for its innovative and entrepreneurial spirit. With over 40 years of experience, InnVentures operates more than 75 hotels across 20-plus states, managing properties for some of the nation’s largest Real Estate Investment Trusts (REITs), private real estate owners, and a diverse portfolio of individual and family-owned hotels. The company has built a reputation for excellence through proven management, development, and revenue maximization techniques, successfully operating major hotel brands with a focus on quality and guest satisfaction.

Among the distinguished properties operated by InnVentures is the Residence Inn in San Bernardino, California. This hotel is part of the Marriott brand known for providing extended-stay accommodations designed to make guests feel at home. The Residence Inn offers a comfortable and welcoming environment complemented by exceptional customer service, making it a preferred choice for business travelers, families, and vacationers.

The Front Desk Agent role at Residence Inn San Bernardino is an essential position that involves direct interaction with guests, ensuring they receive a warm welcome and a seamless check-in and check-out experience. This role requires an outgoing personality combined with the ability to connect with guests, addressing their questions, requests, and complaints promptly and courteously. As the first point of contact, the Front Desk Agent plays a critical part in setting the tone for the entire stay, fostering repeat business and building guest loyalty.

This position offers the opportunity to work in a fast-paced and stimulating environment where teamwork and collaboration are highly valued. Candidates will gain experience in hospitality operations while benefiting from InnVentures’ comprehensive package of employee benefits designed to support health, well-being, and professional growth. These benefits include group insurance covering medical, dental, vision, and company-paid life insurance, generous paid time off, a company-matched 401(k) plan, and voluntary benefits such as short-term and long-term disability insurance, accident insurance, critical illness coverage, and a Flexible Spending Account. Additional perks include hotel benefits, access to an employee assistance program, leadership development opportunities, and a unique feature allowing employees to get paid daily.

In this role, the candidate will develop expertise in guest services and hospitality technology. The Front Desk Agent must be adept at handling multiple requests swiftly, coordinating with various hotel departments to fulfill guest needs efficiently. Responsibilities also involve maintaining accurate cash handling processes, managing reservations, and providing local information and directions to enhance the guest experience. The position demands excellent verbal and written communication skills, the physical ability to stand for long periods, and the capacity to lift up to 25 pounds. Availability to work evenings, weekends, and holidays is required to meet the operational demands of the hotel.

Overall, this role is ideal for individuals who thrive in people-focused environments, enjoy problem-solving, and are passionate about creating memorable experiences. Working with InnVentures at the Residence Inn San Bernardino offers a rewarding career path with ample opportunities for development within a supportive and forward-thinking company culture.