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Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $17.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Sick Time
Vacation Time
competitive pay
Bonuses
401K Matching
Referral program

Job Description

DoubleTree Las Vegas East Flamingo is a distinguished hotel that exemplifies the essence of hospitality in the vibrant city of Las Vegas. As a part of the globally recognized Hilton brand, this hotel upholds a reputation for excellence by offering a comfortable and welcoming environment to both business and leisure travelers. DoubleTree focuses on creating memorable experiences through outstanding customer service, attention to detail, and an inviting atmosphere where guests feel at home. The hotel’s commitment to kindness, connection, and personal growth resonates throughout its culture, making it a sought-after destination for visitors and a meaningful workplace for its employees.\n\nThe Front Desk Agent role at DoubleTree Las Vegas East Flamingo is a critical position that serves as the first point of contact for guests, reflecting the hotel’s values of genuine hospitality and professionalism. This opportunity is ideal for individuals who thrive in a dynamic, guest-focused environment and wish to be part of a team that values open communication and mutual support. As a Front Desk Agent, you will be instrumental in ensuring guests enjoy a seamless and pleasant stay by efficiently managing check-in and check-out procedures, addressing guest inquiries, and adhering to brand standards. The employment type includes flexible shifts with competitive pay and bonuses, emphasizing not only financial reward but also career growth and development within the hospitality industry. This role demands strong communication skills, attention to detail, and the ability to maintain composure in a fast-paced setting. Additionally, agents are expected to contribute to safety and emergency readiness and uphold a professional appearance by adhering to uniform standards.\n\nWorking at DoubleTree Las Vegas East Flamingo means joining a friendly, professional environment that fosters growth and offers valuable benefits such as health insurance, sick and vacation time, 401k matching, and a generous referral program. The hotel's emphasis on creating spaces where everyone feels seen and supported ensures that employees are empowered to advance their careers and thrive. This position also includes unique perks such as time-and-a-half pay for working on holidays. Overall, the Front Desk Agent role presents an excellent pathway for hospitality professionals seeking to grow their experience and build a rewarding career with a prestigious hotel brand that values kindness, connection, and excellence in guest service.

Job Requirements

  • High school diploma or equivalent
  • previous experience as a hotel front desk agent
  • proficiency in using front desk software and office software
  • excellent verbal and written communication skills
  • ability to work flexible shifts including nights, weekends, and holidays
  • strong attention to detail
  • ability to provide excellent customer service
  • capability to handle cash and maintain billing accuracy
  • willingness to perform occasional room cleaning
  • commitment to adhering to uniform policy
  • knowledge of safety and emergency procedures

Job Qualifications

  • High school diploma or equivalent
  • previous hotel front desk experience
  • proficiency with front desk software
  • excellent communication and interpersonal skills
  • ability to handle multiple tasks efficiently
  • knowledge of safety procedures
  • professional appearance
  • ability to work flexible hours
  • team player mindset

Job Duties

  • Provide a clean and safe environment for guests
  • check in guests in an efficient and friendly manner
  • assure that guest is assigned type of room requested and the correct rate is charged and guest issues
  • follow brand standards
  • keep records of room availability and guest accounts
  • operate front desk software
  • maintain a balanced cash/billing drawer
  • welcome guests and respond to requests in a prompt and professional manner
  • know all safety and emergency procedures
  • knowledge of office software
  • require excellent communication skills
  • must be able to work flexible shifts
  • occasional room cleaning
  • uniform required

Job Criteria

Experience

Mid Level (3-7 years)


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