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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
This job opening is with a well-established hotel renowned for providing exceptional guest experiences and premium hospitality services. The hotel operates with a customer-centric approach, aiming to deliver comfort, convenience, and luxury to travelers from various backgrounds. As a full-service accommodation provider, the hotel offers an array of amenities including comfortable rooms, a continental breakfast area, and access to local attractions, ensuring guests have a memorable stay. The team at the hotel is committed to excellence, professionalism, and maintaining a clean, welcoming environment throughout the premises, including the lobby and common areas.
The role being offered is that of a Front Desk Receptionist, a pivotal position in contributing to the overall guest satisfaction and operational success of the hotel. This role is focused on managing guest reservations, both booking incoming guests and coordinating with central reservation centers to ensure room availability and optimal occupancy. The Front Desk Receptionist is the first point of contact for guests, responsible for prompt and courteous registration procedures, using up-selling techniques to maximize room revenue. The position entails handling confidential guest information with integrity and professionalism while addressing guest inquiries regarding hotel facilities, local attractions, and transportation needs.
Beyond reservations and check-ins, the receptionist supports the hotel’s marketing initiatives as directed by upper management. This includes promoting hotel services and events to guests. Additional responsibilities involve managing guest communications, including answering calls, taking accurate messages, and providing wake-up call services. The role also requires performing light maintenance tasks such as replenishing the continental breakfast area, cleanliness of the lobby, and assisting with laundry functions. The Front Desk Receptionist manages the cash transactions during guest check-outs and maintains detailed daily financial records, ensuring accuracy and compliance with company policies.
Strong problem-solving abilities are necessary to address guest objections or complaints effectively to maintain a high standard of guest satisfaction. The receptionist ensures quick and friendly response to any guest issues, escalating major concerns to supervisors when necessary. Attention to detail in managing paperwork, balancing cash operations, and utilizing communication technologies such as computers, telephones, email, and fax machines is an integral part of the daily duties. A professional appearance and demeanor are expected at all times, upholding the company’s standards and enhancing the image of the hotel.
Overall, this role requires a blend of customer service skills, administrative capabilities, and hospitality knowledge, making it an excellent opportunity for individuals looking to advance their career in hotel management and operations. The position demands dedication, efficiency, and a passion for guest service excellence within a dynamic and fast-paced environment.
The role being offered is that of a Front Desk Receptionist, a pivotal position in contributing to the overall guest satisfaction and operational success of the hotel. This role is focused on managing guest reservations, both booking incoming guests and coordinating with central reservation centers to ensure room availability and optimal occupancy. The Front Desk Receptionist is the first point of contact for guests, responsible for prompt and courteous registration procedures, using up-selling techniques to maximize room revenue. The position entails handling confidential guest information with integrity and professionalism while addressing guest inquiries regarding hotel facilities, local attractions, and transportation needs.
Beyond reservations and check-ins, the receptionist supports the hotel’s marketing initiatives as directed by upper management. This includes promoting hotel services and events to guests. Additional responsibilities involve managing guest communications, including answering calls, taking accurate messages, and providing wake-up call services. The role also requires performing light maintenance tasks such as replenishing the continental breakfast area, cleanliness of the lobby, and assisting with laundry functions. The Front Desk Receptionist manages the cash transactions during guest check-outs and maintains detailed daily financial records, ensuring accuracy and compliance with company policies.
Strong problem-solving abilities are necessary to address guest objections or complaints effectively to maintain a high standard of guest satisfaction. The receptionist ensures quick and friendly response to any guest issues, escalating major concerns to supervisors when necessary. Attention to detail in managing paperwork, balancing cash operations, and utilizing communication technologies such as computers, telephones, email, and fax machines is an integral part of the daily duties. A professional appearance and demeanor are expected at all times, upholding the company’s standards and enhancing the image of the hotel.
Overall, this role requires a blend of customer service skills, administrative capabilities, and hospitality knowledge, making it an excellent opportunity for individuals looking to advance their career in hotel management and operations. The position demands dedication, efficiency, and a passion for guest service excellence within a dynamic and fast-paced environment.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service roles
- Excellent spoken and written communication skills
- Ability to work flexible hours including weekends and holidays
- Proficiency with computer systems and booking software
- Strong interpersonal skills and ability to handle stressful situations calmly
- Attention to detail and organizational skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or guest services role preferred
- Strong customer service and communication skills
- Ability to handle confidential information with discretion
- Basic computer proficiency and knowledge of reservation systems
- Ability to multitask and work in a fast-paced environment
- Knowledge of local area attractions and hotel services is an asset
Job Duties
- Books guest reservations and/or coordinates with reservation center
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- Prepares for group check-ins, check-outs, and VIP arrivals
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Answers and routes calls as appropriate
- takes guest messages with accuracy
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- Replenishes continental breakfast as needed and keeps the area clean
- Ensures common area/lobby is clean
- Performs laundry functions as directed
- Checks guests in and out of the hotel
- processes customer payments according to established policies and procedures
- Answers phone in a prompt, efficient, and friendly manner
- Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area
- Answers guests questions about the property and amenities and refers and directs guests to area attractions and outlets
- Arranges for appropriate transportation of guests to and from the hotel when necessary
- Uses creative reasoning to overcome guest objections and concerns to ensure 100% satisfaction
- Resolves minor guest complaints to the satisfaction of the customer
- informs supervisor of major problems, complaints, disturbances or unhappy guests
- Responds quickly to guest requests or complaints in a friendly manner and takes appropriate action
- Follows up to ensure guest satisfaction
- Completes daily paperwork including cashing out, documenting adjustments, miscellaneous postings, paid-outs, charges and check-outs
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit
- posts all charges
- completes cashier's report, prepares deposit and counts cashier bank
- Balances cash bag at open and closing of each shift
- Transmits and receives messages using equipment such as computer, telephone, email, fax, and switchboard
- Provides a professional image at all times through appearance and dress
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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