Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $23.00
Work Schedule
Weekend Shifts
Benefits
Free parking
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
401(k)
Vision Insurance
Credit union membership
Job Description
Hyatt Vacation Club (HVC) is a prominent vacation ownership company dedicated to delivering exceptional vacation experiences for travelers worldwide. As a part of the globally recognized Hyatt brand, HVC fosters an environment where guests and members can create lasting memories while enjoying luxurious accommodations and remarkable service. The company takes pride in its inclusive and supportive workplace culture that encourages collaboration, mutual respect, and growth. HVC offers employees a dynamic work setting that celebrates diversity, values individual contributions, and propels professional and personal development. This commitment to excellence makes it a respected leader in the hospitality and vacation ownership industry.
The Guest Services Agent at HVC plays a crucial role in shaping the vacation experience for our Owners and guests. This hourly position, offering a competitive rate of $23.00 per hour, involves welcoming guests, managing their check-in process into their villas, and ensuring they are well-informed about the property amenities, services, and nearby attractions. The role demands excellent communication skills, empathy, and a proactive approach to resolving guests' inquiries, concerns, and special requests. A Guest Services Agent actively listens and interacts with guests in a positive, professional manner and collaborates with other departments to enhance the overall stay experience. This position is essential for promoting guest satisfaction, loyalty, and a warm, inviting atmosphere.
At HVC, Guest Services Agents are also offered a comprehensive benefits package that supports both their well-being and their continued career growth. Benefits include medical, dental, and vision coverage, 401K retirement plans, tuition reimbursement, travel discounts, and membership to credit unions. The company also supports mental health with professional counseling and family support programs. Employees enjoy opportunities for growth and development, seasonal retention bonuses, and site-specific perks such as free parking, department celebrations, associate appreciation weeks, monthly recognition programs, and discounts on local food, fitness, and recreational activities. This inclusive benefits offering enhances the work-life balance and rewards the contributions of every team member.
Working as a Guest Services Agent at HVC involves flexible scheduling including shifts, holidays, and weekends to accommodate the needs of the business and guests. The role may require physical activity such as lifting items of up to 25 pounds, standing or walking for extended periods, and occasional assistance with bellman or runner duties depending on the site. Background and drug screenings are part of the hiring process in accordance with company policies. The position may vary slightly based on the property's size and specific team arrangements.
Overall, the Guest Services Agent position provides a unique opportunity to be an integral part of the vacation experience that Hyatt Vacation Club offers globally, combining exceptional guest interaction, meaningful work in a positive environment, and comprehensive benefits that support a fulfilling life and career journey.
The Guest Services Agent at HVC plays a crucial role in shaping the vacation experience for our Owners and guests. This hourly position, offering a competitive rate of $23.00 per hour, involves welcoming guests, managing their check-in process into their villas, and ensuring they are well-informed about the property amenities, services, and nearby attractions. The role demands excellent communication skills, empathy, and a proactive approach to resolving guests' inquiries, concerns, and special requests. A Guest Services Agent actively listens and interacts with guests in a positive, professional manner and collaborates with other departments to enhance the overall stay experience. This position is essential for promoting guest satisfaction, loyalty, and a warm, inviting atmosphere.
At HVC, Guest Services Agents are also offered a comprehensive benefits package that supports both their well-being and their continued career growth. Benefits include medical, dental, and vision coverage, 401K retirement plans, tuition reimbursement, travel discounts, and membership to credit unions. The company also supports mental health with professional counseling and family support programs. Employees enjoy opportunities for growth and development, seasonal retention bonuses, and site-specific perks such as free parking, department celebrations, associate appreciation weeks, monthly recognition programs, and discounts on local food, fitness, and recreational activities. This inclusive benefits offering enhances the work-life balance and rewards the contributions of every team member.
Working as a Guest Services Agent at HVC involves flexible scheduling including shifts, holidays, and weekends to accommodate the needs of the business and guests. The role may require physical activity such as lifting items of up to 25 pounds, standing or walking for extended periods, and occasional assistance with bellman or runner duties depending on the site. Background and drug screenings are part of the hiring process in accordance with company policies. The position may vary slightly based on the property's size and specific team arrangements.
Overall, the Guest Services Agent position provides a unique opportunity to be an integral part of the vacation experience that Hyatt Vacation Club offers globally, combining exceptional guest interaction, meaningful work in a positive environment, and comprehensive benefits that support a fulfilling life and career journey.
Job Requirements
- Available to work various shifts, holidays, and both weekend days
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for extended periods
- Lift/carry/push/pull items that weigh up to 25lbs without assistance
- Position may require background and drug screening contingent on company policy
- Specific job duties may differ by property, size of team, or facility
Job Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Experience in customer service or hospitality preferred
- Ability to work various shifts including weekends and holidays
- Ability to handle multiple tasks simultaneously
- Strong problem-solving skills
- Positive attitude and team player
Job Duties
- Check Owners/guests into their villas and review property amenities, services, hours of operations, and local areas of interest and activities
- Actively listen and respond positively to guests' questions, concerns, and requests and contact other departments to help resolve guest issues
- Identify and explain room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follow up with Owners/guests to ensure their requests or problems have been met to their satisfaction
- Answer telephone calls and route calls to the proper department as applicable
- Assist with bellman and runner duties depending on facility or location
- Welcome and greet guests and anticipate and address their needs
Job Criteria
Experience
No experience required
Job Location
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