Front Desk Agent

Stockton, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $20.60

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Medical insurance

Life insurance and EAP

401(k) matching

Aflac supplemental

Team member discount

Job Description

Appellation Hotels is a distinguished culinary-focused hotel company dedicated to embracing authenticity and locality in all aspects of its operations. Centered on the belief that regional character, community, and culture create exceptional and memorable experiences for guests, Appellation Hotels nurtures growth in the hospitality and culinary fields by blending the best of each destination into each unique endeavor. The company prides itself on providing thoughtfully composed and high-quality experiences tuned to the distinctiveness of each location it operates in. Appellation Hotels has become synonymous with excellence and a commitment to authenticity, making it a respected and beloved name in the hospitality industry.

One of the crown jewels within the Appellation collection is the Appellation Lodi - Wine & Roses Resort and Spa. Located in the scenic beauty of Northern California's wine country, Lodi offers a charming small-town atmosphere combined with award-winning wineries and a vibrant community. This resort is an ideal setting for romantic escapes, business gatherings, special events, and wellness retreats. Appellation Lodi stands as San Joaquin's leader in hospitality and culinary excellence, promoting a strong team environment and career advancement opportunities in several sectors including hotel management, culinary arts, event planning, spa and wellness, and administration.

The Front Desk Agent position at Appellation Lodi - Wine & Roses Resort and Spa is a full-time role critical in delivering superior guest experiences. The person in this role manages all guest interactions from the first point of contact through to departure, ensuring every stage of their stay is seamless, welcoming, and efficient. This includes managing incoming calls, coordinating reservations, conducting check-ins and check-outs, handling inquiries, addressing complaints, and providing detailed information about the resort amenities and local attractions. The role requires a hospitable and professional demeanor and demands flexibility to work evenings, weekends, and holidays. Successful candidates must pass a background check to join this esteemed team.

Offering a competitive wage of $20.60 per hour, the role also provides comprehensive benefits including medical insurance, life insurance paired with an Employee Assistance Program (EAP), 401(k) matching, Aflac supplemental insurance, and exclusive team member discounts. Appellation Hotels fosters a workplace culture that values career growth, teamwork, and a balance between professional development and personal well-being, making it an ideal career move for hospitality professionals dedicated to excellence and genuine guest service.

Living and working in Lodi means being part of a community that enjoys an outstanding quality of life, affordable living costs significantly lower compared to major metropolitan areas like San Francisco, Los Angeles, and Napa, and easy access to major destinations such as Sacramento, the Bay Area, and Lake Tahoe. This setting complements the professional experience at Appellation Hotels with a lifestyle that supports both career advancement and personal fulfillment. Visit https://www.appellationhotels.com/hotels/california-lodi/ to discover more about the resort and the enriching work environment it offers.

Job Requirements

At least two years of customer service experience, preferably in a hotel front desk setting or a similar role
strong customer service skills with a focus on guest satisfaction
excellent phone etiquette and communication abilities
familiarity with hotel management software is a plus
required skills are typing, math, accounting, computer, and credit and cash handling procedures
read, write, and communicate effectively in English
ability to assess situations correctly using sound reasoning to make decisions and solve problems
strong organizational skills with attention to detail in managing guest accounts
ability to perform the essential functions of the job with or without reasonable accommodation
see and read a computer screen and printed material with or without vision aids
hear and understand speech at normal levels and on the telephone
speak so that others may understand at normal levels and on the telephone
must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phones, filing cabinets, photocopiers, and other office equipment
have the ability to stand for a 4-hour period with or without reasonable accommodation

Job Qualifications

At least two years of customer service experience, preferably in a hotel front desk setting or a similar role
strong customer service skills with a focus on guest satisfaction
excellent phone etiquette and communication abilities
familiarity with hotel management software is a plus
required skills include typing, math, accounting, computer, and credit and cash handling procedures
ability to assess situations correctly using sound reasoning to make decisions and solve problems
strong organizational skills with attention to detail in managing guest accounts
read, write, and communicate effectively in English

Job Duties

Greet all guests upon arrival with a warm and welcoming demeanor
manage the check-in and check-out process efficiently, ensuring all guest information is accurate
handle guest inquiries, requests, and complaints with professionalism and courtesy
maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively
process reservations and cancellations through the hotel management system
collaborate with other departments to fulfill guest needs and enhance their experience