Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.60
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Life insurance
Employee assistance program
401(k) matching
Aflac supplemental
Team member discount
Job Description
Appellation is a distinguished culinary-focused hotel company committed to embracing authenticity and locality in every aspect of its operations. Founded on the belief that regional character, community, and culture are essential components in creating unparalleled guest experiences, Appellation thrives by nurturing the growth of the next generation of hoteliers and culinarians. Each hotel under the Appellation umbrella is carefully crafted to reflect the unique essence of its destination, ensuring that guests enjoy a true-to-place stay marked by thoughtful composition and superior quality. Among its portfolio, Appellation Lodi – Wine & Roses Resort and Spa stands out as a premier destination located in the heart of Northern California's wine country. This resort provides an idyllic setting for romantic getaways, special occasions, business events, and much more, securing its reputation as San Joaquin's leader in hospitality and culinary excellence. Appellation Lodi offers an empowering work environment characterized by teamwork, career advancement opportunities, and roles spanning hotel industry operations, culinary arts, event planning, spa and wellness, administration, and management.
The resort itself is situated in Lodi, California, a charming town known for its award-winning wineries, vibrant downtown, and inviting community. Lodi boasts beautiful weather, abundant opportunities for outdoor recreation, and a relaxed lifestyle that contrasts significantly with the high cost of living in nearby major metropolitan areas such as San Francisco, Los Angeles, and Napa. With its affordable cost of living and convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi presents an ideal locale for professionals and families seeking to balance career growth with quality of life.
We are currently seeking enthusiastic and hospitality-driven individuals to join our team as part-time Front Desk Agents. This position plays a pivotal role as the welcoming face of Appellation Lodi, responsible for managing all incoming calls, assisting guests with their varied needs, and ensuring a seamless guest experience from initial reservation through check-out. While the role is part-time, it requires flexible availability including evenings, weekends, and holidays, to meet the demands of our dynamic hospitality environment. Compensation is competitive at $20.60 per hour, reflecting the importance of this customer-centric role. All candidates must successfully pass a background check prior to employment.
As a Front Desk Agent, you will serve as the primary point of contact for guests upon arrival, greeting them with warmth and professionalism. You will efficiently manage the check-in and check-out processes, verify and maintain accurate guest information, and expertly handle inquiries, requests, and complaints with courtesy and effectiveness. Beyond transaction management, you will be expected to maintain an in-depth knowledge of the hotel's services, amenities, and the surrounding local attractions to offer valuable assistance to guests. The ability to process reservations and cancellations accurately using the hotel management system is critical to the role.
Collaborating seamlessly with other departments within the resort, you will help ensure that guest needs are met promptly and satisfactorily, contributing to an overall exceptional guest experience. Your role is essential in upholding Appellation Lodi’s high standards of hospitality and enhancing the reputation of the resort within the competitive landscape of the hospitality industry. This position offers not only a meaningful opportunity to grow within a respected culinary-focused hotel company but also the chance to be part of a team that values community, quality, and memorable guest interactions.
The resort itself is situated in Lodi, California, a charming town known for its award-winning wineries, vibrant downtown, and inviting community. Lodi boasts beautiful weather, abundant opportunities for outdoor recreation, and a relaxed lifestyle that contrasts significantly with the high cost of living in nearby major metropolitan areas such as San Francisco, Los Angeles, and Napa. With its affordable cost of living and convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi presents an ideal locale for professionals and families seeking to balance career growth with quality of life.
We are currently seeking enthusiastic and hospitality-driven individuals to join our team as part-time Front Desk Agents. This position plays a pivotal role as the welcoming face of Appellation Lodi, responsible for managing all incoming calls, assisting guests with their varied needs, and ensuring a seamless guest experience from initial reservation through check-out. While the role is part-time, it requires flexible availability including evenings, weekends, and holidays, to meet the demands of our dynamic hospitality environment. Compensation is competitive at $20.60 per hour, reflecting the importance of this customer-centric role. All candidates must successfully pass a background check prior to employment.
As a Front Desk Agent, you will serve as the primary point of contact for guests upon arrival, greeting them with warmth and professionalism. You will efficiently manage the check-in and check-out processes, verify and maintain accurate guest information, and expertly handle inquiries, requests, and complaints with courtesy and effectiveness. Beyond transaction management, you will be expected to maintain an in-depth knowledge of the hotel's services, amenities, and the surrounding local attractions to offer valuable assistance to guests. The ability to process reservations and cancellations accurately using the hotel management system is critical to the role.
Collaborating seamlessly with other departments within the resort, you will help ensure that guest needs are met promptly and satisfactorily, contributing to an overall exceptional guest experience. Your role is essential in upholding Appellation Lodi’s high standards of hospitality and enhancing the reputation of the resort within the competitive landscape of the hospitality industry. This position offers not only a meaningful opportunity to grow within a respected culinary-focused hotel company but also the chance to be part of a team that values community, quality, and memorable guest interactions.
Job Requirements
- At least two years of customer service experience preferably in a hotel front desk setting or a similar role
- Strong customer service skills with a focus on guest satisfaction
- Excellent phone etiquette and communication abilities
- Familiarity with hotel management software is a plus
- Required skills include typing math accounting computer and credit and cash handling procedures
- Ability to read write and communicate effectively in English
- Ability to assess situations correctly using sound reasoning to make decisions and solve problems
- Strong organizational skills with attention to detail in managing guest accounts
- Ability to perform essential job functions with or without reasonable accommodation including seeing and reading a computer screen and printed material with or without vision aids
- Hearing and understanding speech at normal levels and on the telephone
- Speaking so others may understand at normal levels and on the telephone
- Must have finger dexterity to operate office equipment such as computers printers multi-line touch tone phones filing cabinets photocopiers and other office equipment
- Have the ability to stand for a 4-hour period with or without reasonable accommodation
Job Qualifications
- At least two years of customer service experience preferably in a hotel front desk setting or a similar role
- Strong customer service skills with a focus on guest satisfaction
- Excellent phone etiquette and communication abilities
- Familiarity with hotel management software is a plus
- Typing math accounting computer and credit and cash handling procedures skills
- Ability to read write and communicate effectively in English
- Ability to assess situations correctly using sound reasoning to make decisions and solve problems
- Strong organizational skills with attention to detail in managing guest accounts
Job Duties
- Greet all guests upon arrival with a warm and welcoming demeanor
- Manage the check-in and check-out process efficiently ensuring all guest information is accurate
- Handle guest inquiries requests and complaints with professionalism and courtesy
- Maintain knowledge of hotel services amenities and local attractions to assist guests effectively
- Process reservations and cancellations through the hotel management system
- Collaborate with other departments to fulfill guest needs and enhance their experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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