Front Desk Agent

Providence, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability insurance

supplemental life insurance

Identity Theft Protection

flexible spending accounts

401(k) retirement plan

Paid Time Off

vacation

Holidays

Employee assistance program

hotel discounts

Job Description

Our establishment is a well-respected hotel known for delivering outstanding service and hospitality. As a prominent player in the hospitality industry, the hotel prides itself on its welcoming atmosphere, comprehensive amenities, and commitment to guest satisfaction. Located conveniently to cater to tourists and business travelers alike, our hotel blends comfort and convenience, ensuring a memorable stay for every guest. The facility boasts a range of services including comfortable accommodations, dining options, event spaces, and recreational facilities, all supported by a dedicated and professional staff. This commitment to quality and excellence has earned us a solid reputation in the industry as well as returning guests who appreciate the warm and attentive environment we provide.

We are currently seeking a Front Desk Agent to join our dynamic team. This role is crucial as the first point of contact for guests and clients entering our hotel. The Front Desk Agent acts as a brand ambassador, ensuring that each guest’s experience begins with a warm welcome and is handled with the utmost professionalism. This full-time position offers an engaging opportunity to interact with a diverse clientele, support various administrative tasks, and contribute to the smooth functioning of daily operations. While providing exceptional customer service, the successful candidate will also be responsible for managing the check-in and check-out processes, handling reservations and inquiries, and maintaining clear and effective communication across departments. The position demands a versatile individual capable of multitasking efficiently, resolving guest issues delicately, and upholding security protocols to protect our guests and premises.

This role requires strong interpersonal skills to cater to guests’ needs and exceptional organizational abilities to manage the demanding front desk environment. The Front Desk Agent will rely on technology to maintain an accurate reservation system and process payments while adhering to company policies and hospitality standards. With an emphasis on guest satisfaction, this role also involves assisting guests with requests such as room changes, providing local information, and ensuring that any complaints or concerns are promptly addressed. Administrative responsibilities include managing communications, handling mail and packages, and ensuring the front desk area remains tidy and professional. Additionally, the role includes monitoring access to the hotel premises for safety and security and may involve responding to emergency situations to safeguard guests and staff.

Our ideal candidate will have at least a high school education or equivalent experience, alongside a friendly and calm demeanor capable of maintaining professionalism under pressure. Basic accounting skills and familiarity with hotel or customer service software are preferred. Excellent verbal and written communication skills are necessary to interact effectively with guests and team members. This is a physically active position that may require standing for extended periods, walking, bending, and occasionally lifting up to 50 pounds. We provide comprehensive training and support to help you succeed in this rewarding hospitality role. Join us and become part of a team that values service excellence, teamwork, and a positive guest experience.

Job Requirements

High school education or equivalent
ability to stand and walk for extended periods
basic knowledge of cash handling and payment processing
strong communication skills
proficiency in using computers, phone systems, and office equipment
ability to multitask effectively
physical ability to lift up to 50 lbs
capability to handle emergency situations calmly
prior experience in customer service or hospitality preferred

Job Qualifications

High school diploma or equivalent
previous experience in hospitality or customer service preferred
strong guest service orientation
basic accounting skills
proficiency in computer and office equipment use
excellent written and verbal communication skills
good organizational and time management skills
ability to remain calm and professional under pressure
familiarity with hospitality industry practices

Job Duties

Greeting and check-in guests in a friendly and professional manner
assisting with the check-in process and verifying reservations
providing information about the facility's services, amenities and policies
handling check-out procedures and processing payments
issuing invoices or receipts and resolving payment queries
answering incoming phone calls and directing them appropriately
responding to emails and inquiries promptly
managing room or service reservations, cancellations and modifications
assisting guests with requests such as room changes, additional amenities, and local recommendations
addressing and resolving guest complaints or concerns
performing administrative duties including managing mail and packages, maintaining visitor logs, organizing files, and keeping the front desk presentable
monitoring access to the premises and issuing visitor badges or passes
handling cash transactions accurately and maintaining cash drawer
managing multiple tasks simultaneously including guest service, phone and email communication, and administrative tasks
collaborating with housekeeping, maintenance, and management to ensure smooth operations
following procedures for emergency situations and providing necessary assistance