Front Desk Agent

The Ritz-Carlton Key Biscayne Miami is a prestigious luxury hotel located at 455 Grand Bay Dr, Miami, Florida. As part of the renowned Ritz-Carlton brand under Marriott International, this property is recognized globally for its exceptional hospitality and commitment to delivering world-class guest experiences. The hotel is situated in a prime location, surrounded by the natural beauty of Key Biscayne, offering guests an elegant retreat with spectacular views and top-notch amenities. Known for setting the standard in luxury service, The Ritz-Carlton prides itself on its culture of excellence, attention to detail, and dedication to making every guest’s stay memorable and unique.

The company culture emphasizes inclusivity and equal opportunity employment, celebrating the diverse backgrounds and talents of its associates. As a global leader in luxury hospitality, Marriott International, through The Ritz-Carlton, fosters a supportive environment where employees are empowered to be creative, compassionate, and proactive in their roles. The leadership at this location upholds the Gold Standards, a set of core principles including the Employee Promise, Credo, and Service Values, which serve as the foundation for delivering consistent, high-quality service and ensuring guest satisfaction.

The current opportunity is for a full-time, non-management position titled Guest Experience Expert. This role goes beyond traditional check-in and check-out processes; it focuses on creating memorable guest experiences throughout a guest’s entire stay. The Guest Experience Expert acts as a versatile team member who assists guests with a broad range of services, contributing directly to the guests’ overall enjoyment and comfort. This includes processing operational needs, handling guest requests, completing necessary reports, and offering valuable insights about local attractions and amenities.

Responsibility in this role requires the ability to move freely throughout the hotel space, taking initiative to do what needs to be done without awaiting direct instructions. Duties may involve physical activity such as standing, sitting, walking for extended periods, and moving or lifting objects weighing up to 10 pounds. The position demands excellent communication skills and a professional appearance, as the Guest Experience Expert is often the face representing the hotel's service culture. Maintaining confidentiality, protecting company assets, and adhering strictly to company policies and quality standards are fundamental aspects of the role.

The role is ideal for individuals who are eager to begin a career in hospitality, as it requires no prior related work experience or supervisory background. The hotel provides training to help you embody the brand’s Gold Standards and develop customer service skills that are vital in luxury hospitality. This position offers an exceptional platform for growth within one of the world’s leading hotel brands and the chance to work alongside a dedicated, passionate team committed to excellence.

Joining The Ritz-Carlton Key Biscayne Miami as a Guest Experience Expert means becoming part of a team that creates lasting memories for guests from all over the world and playing a crucial role in a high-performing global hospitality brand. Marriott International’s portfolio offers employees opportunities to grow professionally and personally while being part of an inclusive, supportive, and dynamic workplace where you can truly become the best version of yourself.