Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Dental Insurance
Health Insurance
Retirement Plan
Vision Insurance
Job Description
Four Seasons is a globally recognized luxury hospitality company known for its exceptional service, elegant properties, and commitment to creating memorable experiences for its guests. Powered by a dedicated team, Four Seasons believes in empowering its employees to reach new heights through a positive and supportive company culture. The organization values genuine human connections and emphasizes treating others with respect and kindness, making it a distinguished leader in luxury hospitality worldwide.
The Four Seasons Hotel Miami uniquely blends a tropical paradise with the vibrancy of urban living, located in the heart of the Brickell neighborhood. This urban oasis boasts a two-acre pool terrace, the Equinox Fitness Center and Spa, a prestigious multi-million dollar art collection, and the renowned EDGE Steak and Bar. Situated perfectly to offer guests access to Miami's best dining, art, and entertainment, the hotel delivers an unparalleled guest experience highlighted by personalized services and elegant surroundings.
The opportunity at Four Seasons Hotel Miami is for a Front Desk Agent—a vital role dedicated to delivering excellence through enthusiastic and professional service. This position demands a person passionate about hospitality, eager to contribute to creating extraordinary experiences for guests by greeting them warmly, addressing their requests accurately, and ensuring their stay is flawless. The Front Desk Agent is the first point of contact, representing the hotel’s commitment to luxury and genuine heart.
Responsibilities in this role include efficiently checking guests in and out, ensuring accuracy in room assignments and charges, managing guest requests, and maintaining financial accountability through proper handling of payments and currency exchange. The role also entails clear communication, problem-solving, and the ability to manage various computer systems to provide smooth operational support. Additionally, the presence of multiple shifts, including overnight schedules, requires flexibility and a strong work ethic.
Candidates ideal for this position will have luxury hotel experience, proficiency in English, and additional language skills are highly valued. The team-oriented environment encourages harmony and professionalism among coworkers, creating a workplace where employees are supported and empowered. Four Seasons also offers numerous benefits such as a vibrant and inclusive culture, development opportunities, exclusive travel discounts, competitive wages, and comprehensive medical benefits.
This role is a full-time opportunity that demands commitment to Four Seasons’ high standards and hospitality values. US work authorization is required, and the company embraces equal employment opportunities, encouraging candidates from diverse backgrounds to apply. By joining Four Seasons Hotel Miami, employees become part of a world-class team dedicated to luxury hospitality and meaningful guest connections, shaping lasting impressions in one of the world’s most desirable destinations.
The Four Seasons Hotel Miami uniquely blends a tropical paradise with the vibrancy of urban living, located in the heart of the Brickell neighborhood. This urban oasis boasts a two-acre pool terrace, the Equinox Fitness Center and Spa, a prestigious multi-million dollar art collection, and the renowned EDGE Steak and Bar. Situated perfectly to offer guests access to Miami's best dining, art, and entertainment, the hotel delivers an unparalleled guest experience highlighted by personalized services and elegant surroundings.
The opportunity at Four Seasons Hotel Miami is for a Front Desk Agent—a vital role dedicated to delivering excellence through enthusiastic and professional service. This position demands a person passionate about hospitality, eager to contribute to creating extraordinary experiences for guests by greeting them warmly, addressing their requests accurately, and ensuring their stay is flawless. The Front Desk Agent is the first point of contact, representing the hotel’s commitment to luxury and genuine heart.
Responsibilities in this role include efficiently checking guests in and out, ensuring accuracy in room assignments and charges, managing guest requests, and maintaining financial accountability through proper handling of payments and currency exchange. The role also entails clear communication, problem-solving, and the ability to manage various computer systems to provide smooth operational support. Additionally, the presence of multiple shifts, including overnight schedules, requires flexibility and a strong work ethic.
Candidates ideal for this position will have luxury hotel experience, proficiency in English, and additional language skills are highly valued. The team-oriented environment encourages harmony and professionalism among coworkers, creating a workplace where employees are supported and empowered. Four Seasons also offers numerous benefits such as a vibrant and inclusive culture, development opportunities, exclusive travel discounts, competitive wages, and comprehensive medical benefits.
This role is a full-time opportunity that demands commitment to Four Seasons’ high standards and hospitality values. US work authorization is required, and the company embraces equal employment opportunities, encouraging candidates from diverse backgrounds to apply. By joining Four Seasons Hotel Miami, employees become part of a world-class team dedicated to luxury hospitality and meaningful guest connections, shaping lasting impressions in one of the world’s most desirable destinations.
Job Requirements
- At least a high school diploma or equivalent
- minimum of one year experience in luxury hotel front desk or customer service roles
- written, spoken and reading proficiency in English
- ability to work flexible shifts including overnight, weekends, and holidays
- knowledge of computer systems and software related to front desk operations
- knowledge of local Miami area
- US work authorization
- strong communication and interpersonal skills
- ability to handle customer complaints professionally
- ability to multitask and work in a fast-paced environment
- detail oriented and trustworthy
- willingness to comply with company policies and standards
Job Qualifications
- At least one year of luxury hotel experience
- proficiency in English in written, spoken, and reading forms
- fluency in a language other than English preferred
- ability to work all shifts including AM, PM, weekends, and holidays
- computer knowledge
- knowledgeable of Miami areas
Job Duties
- Check in guests in an efficient and friendly manner using guest name whenever possible
- assign guests to requested room types and ensure correct rates are charged
- arrange for luggage delivery to guest rooms
- issue room keys accurately
- check out guests by collecting keys, posting charges, presenting bills and settling payments
- maintain a balanced cash bank including making change, cashing checks, and exchanging foreign currency
- reconcile all transactions at shift end
- handle guest interactions professionally, accommodate special requests, resolve complaints, and respond to inquiries both in person and by phone
- utilize computer systems to check guests in and out, run reports, and manage room assignments
- comply with Four Seasons work rules and standards of conduct
- work harmoniously with coworkers and supervisors
- accept reservations, changes, and cancellations in the absence of reservations staff
- answer and direct guest calls in absence of communications operators
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
