Front Desk Agent

Ann Arbor, MI, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Job Description

Our hotel is a distinguished establishment committed to providing exceptional hospitality and memorable guest experiences. As a key player in the hospitality sector, our hotel prides itself on delivering top-notch services that cater to travelers seeking comfort, convenience, and personalized attention. Whether guests are visiting for business or leisure, our hotel ensures each stay is enjoyable and seamless through our dedicated team and excellent facilities.

The Front Desk Agent role is integral to the smooth operation of our front office. This position involves greeting and communicating cordially with guests, efficiently managing the check-in and check-out process, and handling reservations with keen attention to detail. The ideal candidate will have a comprehensive knowledge of front office systems, including both computerized and manual methods, and be adept at managing daily transactions accurately. From verifying and posting charges to handling cash, checks, and credit card payments, this role demands precision and professionalism. The Front Desk Agent will be responsible for reviewing special reservation requests, blocking rooms as needed, and understanding various hotel rates and discounts to enhance the guest experience.

In addition to mastering reservation procedures and cancellation policies, this role requires the ability to multitask and work efficiently under pressure, ensuring that guests receive prompt and courteous service at all times. Candidates should be comfortable working varied schedules, including nights, weekends, and holidays, to meet the operational needs of the hotel. This full-time position offers an exciting opportunity to be part of a dynamic team that values high work ethic, self-initiative, and teamwork. If you enjoy providing outstanding service and thrive in a fast-paced environment, this role offers a rewarding career path in the hospitality industry.

Job Requirements

High school diploma or equivalent
Previous experience in front desk or hospitality preferred
Excellent communication skills
Ability to handle cash and financial transactions accurately
Knowledge of hotel reservation and cancellation procedures
Ability to multitask and work under pressure
Flexibility to work nights, weekends and holidays
Strong work ethic and self-motivation

Job Qualifications

High school diploma or equivalent
Prior experience in hotel front desk or customer service preferred
Strong communication and interpersonal skills
Ability to operate front office computer systems or manual systems
Basic math skills for cash handling
Attention to detail and accuracy
Ability to work varied schedules including nights, weekends and holidays
Team player with a positive attitude

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary