Front Desk Agent

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Crestline Hotels & Resorts is a distinguished hospitality company committed to delivering exceptional guest experiences within the hotel industry. Established as an equal opportunity and affirmative action employer, Crestline Hotels & Resorts prides itself on fostering an inclusive and supportive work environment where diversity is celebrated and all qualified applicants receive fair consideration regardless of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. As a recognized leader in the hospitality sector, Crestline Hotels & Resorts operates multiple properties dedicated to providing impeccable service, comfort, and unique amenities to travelers and guests... Show More

Job Requirements

High school graduate or general education degree (GED)
Minimum one year experience in hotel front desk or similar customer service role
Proficient basic computer skills
Strong communication and interpersonal skills
Ability to handle multiple tasks under pressure
Excellent problem-solving abilities
Professional and courteous demeanor

Job Qualifications

High school graduate or general education degree (GED)
One year previous experience in a similar position in a hotel
Basic computer skills required

Job Duties

Resolve guest complaints ensuring guest satisfaction
Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
Maintain positive guest relations at all times
Maintain complete knowledge at all times of all hotel features and services hours of operation room rates special packages and promotions daily house count and expected arrivals departures scheduled daily group activities
Obtain assigned bank and ensure accuracy of contracted monies
Keep bank secure at all times
Answer department telephone within 3 rings using correct greeting and telephone etiquette
Process all guest check-ins
Verify registration card information with the guest
Obtain back-up information for guest credit payment method and input into system collect cash when designated
Direct Bell Person to escort guest and transport their luggage to the room
Handle overbooked or walked in guests
Accept and record wake-up call requests
Monitor send and distribute guest faxes
Communicate pertinent guest information to designated departments personnel special requests amenity delivery
Resolve discrepancies on the room status report with Housekeeping
Match the bucket check to in-house guest ledger report report discrepancies to Manager
Process all check-outs
Process adjustment vouchers paid-outs correction vouchers miscellaneous charges

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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