Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.50
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Work Schedule

Standard Hours
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Benefits

People-first culture
Travel Discounts
Paid Time Off
Wellness Program
Health Insurance
Dental Insurance
Vision Insurance
401(k)

Job Description

Lodging Dynamics Hospitality Group is a nationally recognized hospitality management company that has been serving the hospitality industry for over 30 years. Our company proudly operates hotels across multiple states and manages renowned brands including Marriott and Hilton. We are committed to our mission, "Make Money and Do Good," which emphasizes elevating human dignity by delivering exceptional services and opportunities not only to our guests but also to our employees and investors. With a strong focus on operational excellence and guest satisfaction, Lodging Dynamics Hospitality Group is known for creating welcoming environments and memorable experiences for travelers.

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Job Requirements

  • High school diploma
  • 1-3 months related experience or equivalent combination of education and experience
  • good understanding of procedures and practices in the hospitality industry
  • excellent written and verbal communication skills
  • strong organizational and time management skills
  • ability to provide exceptional customer service
  • good leadership and training abilities

Job Qualifications

  • High school diploma
  • 1-3 months related experience or equivalent combination of education and experience
  • good understanding of hospitality procedures and practices
  • excellent written and verbal communication skills
  • strong organizational and time management skills
  • ability to provide exceptional customer service
  • good leadership and training abilities

Job Duties

  • Books guest reservations and coordinates with reservation center
  • registers guests into the hotel promptly and courteously using up-selling techniques
  • prepares for group check-ins, check-outs, and VIP arrivals
  • greets, registers, and assigns rooms to guests
  • handles confidential guest information with integrity
  • answers and routes calls
  • takes guest messages accurately
  • resolves minor guest complaints and informs supervisor of major problems
  • responds quickly to guest requests and follows up to ensure satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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