Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
wellness programs
Life insurance
Disability insurance
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a distinguished hotel group known for its dedication to providing exceptional hospitality experiences to its guests. Located in Aurora, Colorado, Stonebridge offers a welcoming environment focused on comfort, service, and guest satisfaction. The company prides itself on maintaining high standards of service through a commitment to quality and professionalism. Stonebridge fosters a positive work culture where employees are valued, supported, and encouraged to grow within the hospitality industry. Known for its comprehensive benefits and inclusive policies, Stonebridge ensures an equitable and supportive workplace for all associates, reflecting their commitment to diversity and equal opportunity.
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The role... Show More
Job Requirements
- One year certificate from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
Job Qualifications
- One year certificate from college or technical school or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
Job Duties
- Operate the front desk according to standard operating procedures and with exceptional guest service
- Operate the reservation system, check-in and checkout system and credit card system accurately while following all safety and security procedures
- Check registration (folio) cards for completeness, accuracy, and legibility
- Maintain accurate cash sheet and balance cash drawer
- Operate the switchboard, disperse calls, take guest messages and faxes accurately
- Know emergency procedures and respond appropriately
- Maintain confidentiality by never stating a guest's room number aloud
- Be knowledgeable of hotel promotions and room rates
- Know hotel layout and local amenities
- Complete daily reports, audits, and correspondences
- Keep lobby and office area clean at all times
- Set wake-up calls as requested
- Prepare and update room status for housekeeping
- Verify credit card validity and acceptability
- Lock and secure front desk area when unattended
- Create incident reports for guest injuries or issues
- Answer calls promptly and professionally
- Accurately take and confirm reservations
- Resolve guest complaints effectively
- Maintain regular attendance and professional appearance
- Perform other duties as assigned by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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