Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $16.75
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Voluntary Short-term Disability
voluntary long-term disability
basic life insurance
accidental death and dismemberment insurance
401(k) with Company Match
Paid Time Off
sick pay
Paid holidays
Hotel discounts by brand
Job Description
Hampton Inn & Suites Salinas is a proud member of the Providence Hospitality Partners family, a reputable lodging management company headquartered in Denver, Colorado, and established in 2002. Providence Hospitality Partners is committed to operating hotels that serve as preferred destinations where every guest enjoys a superior stay, every associate takes pride in their work, and every investor sees value and growth potential. Known for fostering a culture of teamwork, strong work ethics, exceptional service, and personal balance, the company supports and encourages all associates to meet clearly defined goals while actively contributing to the well-being of the communities they... Show More
Job Requirements
- Prior experience in hospitality industry or equivalent preferred
Job Qualifications
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds
- Bilingual skills a plus
Job Duties
- Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas
- Responds to guest questions either in person or over the phone in a courteous and professional manner
- provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety
- Fulfills guests’ needs, ensuring their stay is as pleasurable as possible
- assists with dining, entertainment, or transportation reservations as needed
- Resolves guest problems/complaints
- utilizes own best judgement in resolving issues or refers to management as needed
- Answers hotel internal and external phone calls and provides information as needed
- takes messages for hotel guests and assures receipt
- Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation
- Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork
- Maintains front desk area in a clean and orderly fashion
- Possesses and maintains thorough knowledge of hotel and area’s attractions
- Completes all necessary paperwork
- maintains files and records
- Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing
- Performs other related duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter