Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Established as a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its global footprint with a growing presence in Europe, Latin America, and the Caribbean. With a portfolio representing an aggregate asset value exceeding 20 billion dollars and generating over 5 billion dollars in cumulative revenues, Highgate is known for providing expert guidance through all stages of the hospitality property cycle – from planning and development to... Show More
Job Requirements
- High School diploma or equivalent
- Experience in hotel or related field preferred
- Computer experience required
- Ability to communicate effectively both verbally and in writing
- Ability to multitask and prioritize
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Ability to handle problems proactively
- Maintain confidentiality
- Ability to cross-train in other hotel related areas
- Ability to show initiative
- Regular attendance as required
Job Qualifications
- College coursework in related field helpful
- Experience in a hotel or related field preferred
- High School diploma or equivalent required
- Computer experience required
- Customer service experience preferred
- Warm and friendly demeanor
- Effective verbal and written communication skills
- Effective listening and problem clarification skills
- Ability to multitask and prioritize
- Service-oriented manner
- Regular attendance
- High standards of personal appearance
- Compliance with hotel standards and regulations
- Problem-solving skills
- Ability to understand and apply complex information
- Ability to cross-train in other hotel areas
- Maintain confidentiality
- Show initiative
- Perform other duties as requested by management
Job Duties
- Answer inquires from guests regarding restaurants, transportation, entertainment
- Follow all cash handling and credit policies
- Be aware of all rates, packages, and special promotions
- Be familiar with all in-house groups
- Be aware of closed out and restricted dates
- Obtain necessary information when taking room reservations
- Be familiar with hospitality terminology
- Have knowledge of emergency procedures
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner
- Use proper two-way radio etiquette
- Operate Front Desk computer system
- Perform shift checklist tasks timely
- Complete bucket check, room rate verification report, and housekeeping report
- Balance and prepare paperwork for closing shift
- Maintain and market promotions and guest programs
- Maintain a clean work area
- Assist guests with safe deposit boxes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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