Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Shift Differentials
Job Description
This establishment is a vibrant hospitality company dedicated to providing exceptional lodging and guest services. Specializing in hotel accommodations, the company prides itself on maintaining high standards of customer service and operational excellence. Known for its professional staff and commitment to guest satisfaction, this hotel offers a welcoming environment that caters to the needs of travelers and tourists alike. With a focus on comfort, safety, and personalized attention, the hotel ensures every guest experience is memorable and positive. The employment opportunity is for the position of Front Desk Agent, a vital role within the hospitality team that acts as the... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to guest questions
- Ability to solve practical problems and deal with a variety of concrete variables
- Ability to interpret instructions in written, oral, diagram, or schedule form
- Ability to operate Property Management System and PBX system
- Must be accountable for balancing daily shift bank
- Maintain organization and demonstrate quality service
- Physical ability to stand, walk, talk, hear, use hands, occasionally lift up to 25 pounds
- Ability to adjust vision focus
- Work in moderate noise environment
Job Qualifications
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to guest questions
- Ability to solve practical problems and deal with various concrete variables
- Ability to interpret instructions furnished in various formats
- Capability to operate Property Management System
- Proficiency in email capture and PBX system usage
- Accountability for balancing daily shift bank
- Strong organizational and quality service skills
Job Duties
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, all packages, and special requests
- Check in and out hotel guests in a confident, professional, and friendly manner
- Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- Complete all items on appropriate shift checklist by end of shift
- Follow established key control policy
- Ensure professional presentation and personal hygiene
- Ensure proper credit policies are followed and verify credit limit report
- Submit lost and found articles with completed report
- Assist with Concierge services and provide information about local area, services, attractions, and events
- Be knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank including cash, check, and credit card transactions
- Monitor room availability throughout the day
- Review daily hotel selling status using yield management system
- Attend monthly department meetings
- Coordinate with other departments to ensure excellent guest services
- Perform all other duties as directed by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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