Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.00 - $36.00
Work Schedule
Standard Hours
Benefits
Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
Dental (PPO/DMO)
Paid Time Off
Vision
floating holidays
Chiropractic and Acupuncture Services
Birthday pay
Life insurance
401K matching program
Flexible Spending Account (FSA)
2% Company Profit Sharing
Friends and family rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinstein's at the Nikko
Travel Assistance through Mutual of Omaha
Free Employee Dining Room Meals
Employee Computer Access for Web Browsing and Printing
Fitness/Gym Reimbursement
Employee Job Referral Program
Employee Recognition Programs and Employee Appreciation Events
Job Description
Hotel Nikko San Francisco is a distinguished luxury hotel situated near Union Square in the heart of downtown San Francisco. Known for its refined hospitality and superior service, the hotel boasts 532 elegantly appointed guest rooms and suites designed to meet the needs of both leisure and business travelers alike. The property features 22,000 square feet of versatile meeting and banquet space, ideal for conferences, weddings, and special events. Guests enjoy a range of dining options including 24-hour room service, the sophisticated ANZU Restaurant and Lounge, the lively Kanpai Lounge, the serene Imperial Lounge, and Feinstein's at the Nikko, a... Show More
Job Requirements
- Full COVID vaccination and booster
- 2 years of front desk experience or strong customer service experience within an upscale working environment
- Ability to read and write English
- Excellent communication skills
- Ability to operate computerized front office system
- Ability to multitask efficiently under pressure
- Ability to maintain confidentiality of guests
- Ability to make decisions without supervision
- Ability to stand for extended periods
- Ability to convey professionalism and courtesy
- Ability to maintain good relations with staff and guests
Job Qualifications
- 2 years of front desk experience or strong customer service experience within an upscale working environment
- Excellent communication skills
- Ability to read and write English
- Ability to answer phones quickly, clearly, and professionally
- Ability to communicate verbally and in writing
- Ability to convey a smile over the phone
- Ability to maintain good relations with staff and guests
- Ability to maintain confidentiality of guests
- Ability to operate computerized front office system
- OPERA and Micros experience a plus
- Accurate typing
- Ability to comprehend and follow instructions
- Ability to make decisions without supervision
- Ability to prioritize tasks to meet deadlines
- Ability to memorize and quickly retrieve data
- Ability to converse calmly with irate guests, superiors, and subordinates
- Ability to work under pressure and meet deadlines
- Ability to stand, reach, push, pull, twist, turn and grasp
Job Duties
- Make all guests feel welcomed
- Perform all check-in functions including early check-in, late check-in, and no reservation according to hotel policies and procedures
- Perform all check-out functions including checks, charges, cash and direct bill payments according to hotel policies and procedures
- Accept, sort, and distribute all messages, small packages, and mail for guests
- Produce, generate, and distribute all required reports including room reports, bucket checks, and VIP reports
- Produce initial keys for guests upon registration and secondary key upon request according to security procedures
- Arrange escorts for disabled guests to their rooms by security, guest relations, or bell person according to fire code
- Post charges to guest accounts including meals, business center, and gift shop as required
- Perform cashier functions including changing foreign currency and cashing checks
- Ensure proper credit obtained on guest credit cards at registration
- Comply with guest's special requests including extra towels, cots, newspapers
- Inspect all equipment and report problems
- Interact in courteous, professional manner with guests, co-workers and supervisors
- Re-stock all work areas each shift
- Maintain a clean and safe work environment
- Apply common sense understanding to carry out simple instructions
- Interact with Front Office Managers, other hotel personnel, and guests to resolve complaints
- Apply principles and rational thinking to solve practical problems
- Interpret and comply with various instructions in written, oral, or diagrammatic form
- Maintain safety and cleanliness of work area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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