Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
discounts
Retirement Plan
Employee assistance program
Paid holidays
Job Description
Westin La Paloma Resort and Spa is a prestigious luxury resort located in Tucson, Arizona, known for its exceptional hospitality and beautiful surroundings. As part of a globally recognized brand, the resort offers guests a tranquil and upscale experience featuring lush landscapes, extensive amenities, and personalized services that cater to leisure and business travelers alike. Renowned for its commitment to guest satisfaction, the resort strives to maintain a warm and inviting atmosphere, making each visit memorable and comfortable. The Westin La Paloma Resort and Spa emphasizes professional growth and a collaborative work environment for its staff, providing a platform for... Show More
Job Requirements
- successful completion of a background check is required prior to employment
Job Qualifications
- high school diploma or equivalent required
- some college coursework in hospitality or related field is a plus
- previous experience in customer service, hospitality, or a front desk role preferred
- strong communication skills, both verbal and written
- proficient in microsoft office and hotel management software (experience with property management systems is a plus)
- ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- excellent problem-solving skills and a customer-focused attitude
- flexibility to work various shifts, including evenings, weekends, and holidays
- professional appearance and demeanor
Job Duties
- greet and welcome guests in a friendly and professional manner
- handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system
- answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions
- manage reservations, including booking rooms, updating guest information, and processing payments
- address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction
- coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed
- maintain a clean and organized front desk area
- process guest payments, handle cash and credit transactions, and prepare necessary reports
- assist with concierge services, providing recommendations for dining, transportation, and activities
- follow all hotel policies and procedures, including safety and security protocols
- perform other duties as assigned by the front desk supervisor or manager
- other duties assigned by the leader
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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