Front Desk Agent

Boulder, CO, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $19.00

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

401(k)

flexible spending accounts

Life insurance

Job Description

Origin Westminster is a distinguished hotel located in the vibrant city of Westminster, Colorado. Known for its exceptional guest services and commitment to hospitality excellence, Origin Westminster offers a welcoming and professional environment for both guests and employees. The hotel is dedicated to creating memorable experiences through attentive service, comfortable accommodations, and a comprehensive range of amenities. Whether catering to business travelers or tourists, Origin Westminster strives to maintain the highest standards in the hospitality industry, emphasizing quality, customer satisfaction, and operational efficiency.

The Front Desk Agent at Origin Westminster plays a crucial role in maintaining this standard of ... Show More

Job Requirements

High school diploma or equivalent
six months to one year related experience
ability to operate Property Management System and PBX
ability to handle cash and balance daily shift bank
effective communication skills
ability to stand and walk for extended periods
ability to lift up to 25 pounds occasionally

Job Qualifications

High school diploma or equivalent
six months to one year related experience and/or training
ability to read, analyze, and interpret procedure manuals
ability to solve practical problems and interpret instructions in various forms
proficiency in operating Property Management System and PBX system
accountability for balancing daily shift bank
strong organizational skills
good communication and interpersonal skills
physical ability to stand, walk, and occasionally lift up to 25 pounds

Job Duties

Consistently provide high level of customer service
conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
check in and out hotel guests in a confident, professional and friendly manner
answer all phone calls promptly and knowledgeably ensuring accurate information
complete all items on appropriate checklist by end of shift
follow established key control policy
ensure proper credit policies are followed and verify credit limit report
submit all lost and found articles with completed reports
assist with concierge services with knowledge of local area, attractions, and events
knowledge of fire and emergency procedures
open, secure, and balance out daily shift bank including cash, check, and credit card transactions
monitor room availability throughout the day
review daily selling status of the hotel using yield management system
perform duties directed by immediate supervisor
coordinate with other departments to ensure best guest satisfaction
perform other duties as assigned by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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