Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
DoubleTree Raleigh is part of the well-established DoubleTree brand operated under the Hilton Hotels & Resorts family, known globally for providing upscale hospitality experiences. Situated in a prime location, DoubleTree Raleigh offers guests a blend of comfort, modern amenities, and exceptional service standards. The hotel caters to both business travelers and tourists, providing a range of services including meeting spaces, fine dining, fitness centers, and convenient access to important local attractions and business districts. This establishment prides itself on delivering a welcoming atmosphere where guest satisfaction and comfort are top priorities. With a dedicated team of hospitality professionals, DoubleTree Raleigh... Show More
Job Requirements
- Successful completion of a background check is required prior to employment
- high school diploma or equivalent
- previous experience in customer service or hospitality preferred
- strong verbal and written communication skills
- proficiency in Microsoft Office and hotel management software preferred
- ability to multitask and prioritize in a fast-paced environment
- availability to work evenings, weekends, and holidays
- punctuality and professional appearance required
Job Qualifications
- High school diploma or equivalent
- some college coursework in hospitality or a related field is a plus
- previous experience in customer service, hospitality, or a front desk role preferred
- strong communication skills, both verbal and written
- proficient in Microsoft Office and hotel management software, experience with property management systems is a plus
- ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- excellent problem-solving skills and a customer-focused attitude
- flexibility to work various shifts, including evenings, weekends, and holidays
- professional appearance and demeanor
Job Duties
- Greet and welcome guests in a friendly and professional manner
- handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system
- answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions
- manage reservations, including booking rooms, updating guest information, and processing payments
- address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction
- coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed
- maintain a clean and organized front desk area
- process guest payments, handle cash and credit transactions, and prepare necessary reports
- assist with concierge services, providing recommendations for dining, transportation, and activities
- follow all hotel policies and procedures, including safety and security protocols
- perform other duties as assigned by the Front Desk Supervisor or Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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