Front Desk Agent

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $26.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
ongoing training and development

Job Description

Pyramid Global Hospitality is a leading company in the hospitality industry, well-known for its commitment to a People First culture that prioritizes the growth, development, wellbeing, and diversity of its employees. This organization operates over 230 properties worldwide, encompassing award-winning, premium-brand hotels in some of the most vibrant cities across the country. Pyramid Global Hospitality fosters an inclusive and supportive work environment where employees can thrive both personally and professionally, enjoying ongoing training, development opportunities, and meaningful career advancement. The company also offers a comprehensive suite of employee benefits, including health insurance, retirement plans, paid time off, wellness programs, local... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality is preferred but not required
  • Ability to work a flexible schedule including evenings, weekends, and holidays
  • Strong communication and interpersonal skills
  • Basic computer proficiency
  • Ability to handle cash and operate payment systems
  • Excellent problem-solving skills
  • Ability to work in a fast-paced environment

Job Qualifications

  • A friendly and professional demeanor with excellent communication skills
  • Strong organizational skills and attention to detail
  • A passion for customer service with a positive, can-do attitude
  • Ability to multitask and remain calm under pressure
  • Previous experience in hospitality or customer service is a plus but optional
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Proficiency in hotel management software and Microsoft Office is a plus

Job Duties

  • Greet and welcome guests upon arrival, creating a positive first impression
  • Handle check-ins and check-outs efficiently, ensuring guest satisfaction
  • Manage reservations, answer guest inquiries, and address complaints promptly
  • Maintain a clean and organized front desk area
  • Provide accurate information about the hotel, rooms, rates, and amenities
  • Process payments and manage cash transactions accurately
  • Coordinate with housekeeping and maintenance to ensure smooth operations
  • Promote teamwork and contribute to a friendly, safe work environment
  • Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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