Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Travel Discounts
educational assistance
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company known for its commitment to excellence and exceptional guest experiences. As a prominent hotel management company, Crestline Hotels & Resorts oversees various properties, each designed to deliver outstanding service and comfort to travelers from all walks of life. The company's strong reputation for quality and customer satisfaction is backed by a culture that values its employees and fosters their professional growth within the dynamic hospitality industry. Crestline Hotels & Resorts is proud to be an Equal Opportunity Employer and Affirmative Action Employer, ensuring fair treatment and opportunity for all qualified applicants... Show More
Job Requirements
- High school graduate or general education degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills required
Job Qualifications
- High school graduate or general education degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Customer service oriented
- Problem-solving skills
- Knowledge of hotel management software preferred
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- Anticipate guests needs respond promptly and acknowledge all guests
- Maintain positive guest relations at all times
- Maintain complete knowledge of hotel features and services hours of operation
- Maintain complete knowledge of room rates special packages and promotions
- Maintain complete knowledge of daily house count and expected arrivals departures
- Maintain complete knowledge of scheduled daily group activities
- Obtain assigned bank and ensure accuracy of contracted monies
- Keep bank secure at all times
- Answer department telephone within 3 rings using correct greeting and telephone etiquette
- Process all guest check-ins
- Verify registration card information with the guest
- Obtain back-up information for guest credit payment method and input into system collect cash when designated
- Direct Bell Person to escort guest and transport their luggage to the room
- Handle overbooked or walked in guests
- Accept and record wake-up call requests
- Monitor send and distribute guest faxes
- Communicate pertinent guest information to designated departments and personnel
- Resolve discrepancies on the room status report with Housekeeping
- Match the bucket check to in-house guest ledger report report discrepancies to Manager
- Process all check-outs
- Process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter