Front Desk Agent

Westminster, CO, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Work Schedule

Rotating Shifts

Flexible

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

wellness programs

Life insurance

Disability insurance

Savings accounts

tuition aid

Travel and lodging perks

Job Description

Stonebridge is a reputable company dedicated to the hospitality industry with a strong commitment to delivering exceptional guest experiences. Based in Denver, Colorado, Stonebridge operates hotels that emphasize comfort, convenience, and outstanding service. As part of a growing hospitality group, Stonebridge is known for fostering a positive work environment that values diversity, equity, and inclusion. Within the hotel industry, Stonebridge stands out by offering comprehensive benefits and promoting career growth opportunities for its employees. The company prioritizes excellent customer service and operational excellence to ensure each guest's visit is memorable and seamless.

The role of Guest Service Agent at S... Show More

Job Requirements

High school diploma or equivalent
Previous experience in a hotel front desk or guest service role preferred
Strong customer service and communication skills
Proficiency in property management systems and office software
Ability to handle cash transactions and perform bookkeeping tasks
Excellent problem-solving skills
Strong organizational skills and attention to detail
Availability to work flexible shifts including weekends and evenings
Ability to stand and walk for long periods during shifts
Ability to lift and carry up to 10 lbs occasionally

Job Qualifications

Previous experience in a hotel front desk or guest service role preferred
Strong customer service and communication skills to interact effectively with guests and staff
Proficiency in using property management systems and basic office software
Ability to handle cash transactions and perform basic bookkeeping tasks
Excellent problem-solving abilities to resolve guest issues efficiently
Strong organizational skills with attention to detail in managing guest reservations and records
Ability to work independently and follow established hotel policies and procedures

Job Duties

Greet, register, and assign rooms to guests upon their arrival
Verify guest credit and establish payment methods for accommodation
Keep accurate records of room availability and guest accounts using property management systems
Compute bills, collect payments, and make change for guests
Perform basic bookkeeping tasks, such as balancing cash accounts
Issue room keys and provide necessary instructions to bell attendants
Review accounts and charges with guests during the check-out process
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
Transmit and receive guest messages using telephones or switchboards
Coordinate with housekeeping and maintenance staff to address guest-reported issues
Make and confirm reservations for guests
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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