Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Job Description
Raines Co. is a well-established, family-owned business founded in 1988 that has evolved into a fully integrated development, management, and investment company. It operates with a strong presence in the hospitality sector, managing and owning world-leading hotel brands as well as boutique hotels. Over the years, Raines Co. has nurtured a family-oriented culture that prioritizes building meaningful relationships with its associates, partners, and the communities in which it operates. This strong foundation has allowed the company to maintain its core values while expanding its footprint across the hotel industry.
As a company, Raines Co. embraces a culture of inclus... Show More
As a company, Raines Co. embraces a culture of inclus... Show More
Job Requirements
- Experience in customer service, forward-facing, or other guest-related positions
- Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred
- Proficient in Microsoft 365 or similar computer applications
- Minimum high school diploma, GED or equivalent
Job Qualifications
- Experience in customer service, forward-facing, or other guest-related positions
- Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred
- Proficient in Microsoft 365 or similar computer applications
- Minimum high school diploma, GED or equivalent
Job Duties
- Ensures outstanding customer service at all times
- Maintains a friendly, professional, cheerful, and courteous demeanor at all times
- Accurately answers inquiries from potential guests and accepts hotel reservations
- Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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