Front Desk Agent

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

Paid holidays

Employee assistance program

Job Description

Wincome Hospitality is a distinguished hotel management company known for delivering exceptional guest experiences through a blend of excellent service, operational efficiency, and a warm, welcoming atmosphere. They operate in the hospitality industry, managing properties that cater to travelers seeking comfort, convenience, and quality. Wincome Hospitality prides itself on fostering a professional and supportive work environment, where employees are empowered to grow and succeed while maintaining the highest standards in guest care.

The Front Desk Agent plays a critical role in the daily operations of a hotel managed by Wincome Hospitality. This position is dedicated to welcoming guests, managing ... Show More

Job Requirements

High school diploma or equivalent
minimum two years customer service experience preferred
front desk experience preferred
strong communication skills
ability to multitask
professional appearance
willing to work weekends and extended hours
ability to lift up to 10 pounds occasionally
flexible with long working hours
punctual and reliable
ability to manage cash drawer
trained in using reservation software
customer service oriented

Job Qualifications

High school diploma or equivalent
minimum two years customer service experience preferred
at least one year front desk experience preferred
strong communication and multitasking skills
professional demeanor and appearance
ability to use reservation systems like Opera or Visual Matrix
knowledge of hotel operations and guest service standards
training skills for new employees
flexibility to work weekends and extended hours during peak season
ability to handle emergency situations calmly
proficiency in cash handling and report generation

Job Duties

Check guests in and out
communicate effectively with all hotel departments via phone and radio
assist staff with back office administration including sales, marketing, reservations, and revenue tasks
oversee daily operations of the hotel front desk and office
manage front desk, bell department, concierge, and reservations in manager's absence
train front desk agents on responsibilities and operating procedures
maintain professional demeanor and appearance
generate ancillary revenues through posting additional charges like parking and upgrades
enforce hotel policies in a friendly and efficient manner
ensure smooth hotel operation during shifts
manage cash drawer and sign keys out
monitor lobby ambiance and supplies
audit Disneyland tickets, city passes, and guest mailboxes
block rooms for VIP and special requests
complete reports like high balance and bucket checks
update reservation queues and prepare group arrivals
ensure departure clearance and key packet readiness
communicate shift information
handle guest issues and emergencies timely
maintain organized lobby

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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