Front Desk Agent

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $16.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee wellness programs

Job Description

Avion Hospitality is a prominent hotel management company known for its dedication to delivering exceptional guest experiences across a range of hospitality properties. Specializing in full-service hotels, resorts, and lifestyle accommodations, Avion Hospitality prides itself on creating welcoming, comfortable, and high-quality environments for travelers and vacationers. Their commitment to excellence is reflected in the meticulous attention to service, operational efficiency, and employee satisfaction, which together define the company’s approach to hospitality management.

The Front Desk Agent role at Avion Hospitality is an essential position responsible for ensuring a seamless guest experience from the moment of arrival to departure. This ... Show More

Job Requirements

high school diploma or equivalent
experience in a hotel or related field preferred
positive and upbeat personality
ability to multi-task and problem solve
clear communication skills
able to work under pressure
effective listener and clarifier
ability to handle financial data and perform arithmetic
operational knowledge of Microsoft Office
flexible availability including evenings, nights, weekends and holidays
understanding of hotel products and guest services
willingness to participate in a positive work environment

Job Qualifications

high school diploma or equivalent
college coursework in related field helpful
experience in a hotel or related field preferred
positive and upbeat personality with customer service focus
ability to multi-task and be detail-oriented
strong problem-solving skills
clear communication skills
ability to work under pressure
effective listening and clarifying skills
ability to handle financial information and basic arithmetic
operational knowledge of Microsoft Office
flexible availability including evenings, weekends, and holidays
understanding of hotel products and guest services
ability to contribute to a positive work environment

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
maintain regular attendance in compliance with Avion Hospitality standards
comply with Avion Hospitality policies, standards and regulations
greet and welcome all guests at the Front Desk with a friendly and warm demeanor
operate the telephone switchboard ensuring performance standards are met
handle requests for information, mail and messages courteously
answer guest inquiries about hotel services, facilities and hours of operation
provide information about local restaurants, transportation and entertainment
establish and maintain good communication and teamwork with fellow associates and departments
be aware of rates, packages, special promotions, and group bookings
obtain necessary information for room reservations and follow rate quoting procedures
be familiar with Avion Hospitality policies, house rules and hospitality terminology
assist with emergency procedures as required
handle check-ins and check-outs efficiently and courteously
operate Front Desk computer systems
ensure proper logging and delivery of packages, mail and messages
use proper two-way radio etiquette when communicating with associates
deliver guest items such as luggage, newspapers, and amenities as needed
maintain up-to-date knowledge of property amenities, events, and local attractions
perform other duties as assigned, including assisting coworkers, maintaining cleanliness and safety throughout the hotel

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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