Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Job Description
Hotel Marcel, part of the Tapestry Collection by Hilton, stands as a pioneering establishment in the hospitality industry. This hotel is uniquely positioned as the first net-zero energy hotel in the United States, showcasing a strong commitment to sustainability and innovation. Nestled within the historic Armstrong Rubber Company Building, also known as the Pirelli Building, Hotel Marcel is a stellar example of adaptive reuse and historic rehabilitation. The building, originally designed by the renowned Marcel Breuer in 1967, integrates mid-century modern aesthetic with cutting-edge environmental technology. It boasts LEED Platinum certification and operates entirely on solar power generated from rooftop... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system
- Accountability for balancing the daily shift bank
- Maintain organization and demonstrate quality service
Job Qualifications
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System
- Ability to capture email and use the PBX system
- Accountability for balancing the daily shift bank
- Maintain organization and demonstrate quality service
Job Duties
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift
- Follow established key control policy
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost and found articles accompanied by a completed lost and found report
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- Knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meetings once a month
- Perform all other duties as directed by immediate supervisor
- Coordinate with other departments such as Sales, Housekeeping, Bell Staff, and Valet to ensure that hotel services are coordinated to provide the best in guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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