Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Professional development opportunities
retirement savings plan
Job Description
Hotel Marcel, Tapestry Collection by Hilton, stands as a pioneering force in the hospitality industry, celebrated for being the first net-zero energy hotel in the United States. This historic rehabilitation and adaptive reuse project transformed the mid-century modern Armstrong Rubber Company Building, also known as the Pirelli Building, originally designed by Marcel Breuer in 1967, into a state-of-the-art sustainable hotel. The building’s design and operation underscore a deep commitment to environmental responsibility, earning it LEED Platinum certification, a prestigious recognition of its green building standards.
The hotel generates 100 percent of its electricity needs through innovative solar power solutions incl... Show More
The hotel generates 100 percent of its electricity needs through innovative solar power solutions incl... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system
- Accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- Ability to stand, walk, talk, hear regularly
- Ability to use hands to finger, handle, or feel objects, tools, or controls frequently
- Occasionally required to lift and/or move up to 25 pounds
- Ability to adjust vision focus
Job Qualifications
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System
- Ability to capture email and use the PBX system
- Accountability for balancing the daily shift bank and maintain organization
- Demonstrate quality service
Job Duties
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift
- Follow established key control policy
- Ensure that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost & found articles accompanied by a completed lost & found report
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- Knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Performs all other duties as directed by immediate supervisor
- Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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