Front Desk Agent

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Training and Development

Job Description

The hiring establishment is a reputable hotel recognized for its commitment to exceptional guest services and hospitality excellence. As a cornerstone of the hospitality industry, the hotel prides itself on maintaining a welcoming atmosphere and delivering top-tier accommodations to a diverse clientele. Known for blending comfort, luxury, and convenience, this hotel offers a wide range of amenities and services tailored to meet the nuanced needs of both leisure and business travelers. Whether guests are visiting for relaxation, business engagements, or special events, the hotel ensures a memorable stay characterized by professionalism, warmth, and attention to detail.

The positio... Show More

Job Requirements

High school diploma or equivalent
Six months to one-year related experience or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and interpret instructions
Ability to operate the Property Management System and PBX system
Accountability for balancing daily shift bank
Physical ability to stand, walk, communicate regularly, and move up to 25 pounds occasionally

Job Qualifications

High school diploma or equivalent
Six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Accountability for balancing the daily shift bank
Maintain organization and demonstrate quality service
Ability to stand, walk, and communicate regularly
Ability to occasionally lift and/or move up to 25 pounds

Job Duties

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost and found articles accompanied by a completed lost and found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
Monitor room availability throughout the day
Review daily the selling status of the hotel using yield management system
Performs all other duties as directed by immediate supervisor
Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
Keep desk, lobby and public areas clean
Assist with laundry and housekeeping as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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