Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $33,299.51 - $39,482.43
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Boyd Gaming Corporation is a leading casino entertainment company with a strong presence across multiple gaming jurisdictions in the United States. Renowned for its commitment to excellence and innovation, Boyd Gaming has consistently evolved to maintain its position as an industry leader in casino and hospitality services. The company's strategic business philosophies and solid planning efforts have allowed it to create substantial value for shareholders, employees, and the communities it serves. Established with a focus on delivering exceptional entertainment experiences, Boyd Gaming operates various properties known for their high standards of customer service and gaming quality.
The role a... Show More
The role a... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to handle cash transactions accurately
- strong communication skills
- flexibility to work various shifts including weekends and holidays
- knowledge of gaming regulations is advantageous
- willingness to learn and cross-train in multiple departments
- must maintain professional appearance and demeanor
Job Qualifications
- General knowledge of Microsoft Word, Excel, and Outlook is a plus
- excellent communication and guest service skills
- friendly, outgoing and service oriented personality
- able to work any schedule with frequent changes
- moderate data entry skills
- money handling experience
- able to read and write English sufficiently
Job Duties
- Adhere to guest service requirement
- finish job tasks in a timely manner according to department standards
- follow department and property policies and procedures regarding guest service standards
- cross-train in other departments of Hotel Operations as instructed by management
- maintain uniformed appearance standards while on duty
- greet guests with a smile and pleasant disposition in a timely manner
- date-stamp, sort, and rack incoming mail and messages
- keep record of room availability and guest accounts manually or by computer
- compute bill, collect payment, and make change for guests
- post and correct charges to guest’s folios
- make and confirm room reservations for guests
- assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor
- complete all necessary reports as assigned
- answer all incoming calls routed to the operator professionally
- direct calls to the proper extension
- make paging announcements clearly and professionally
- establish accurate accounts for players based on data entry guidelines and explain the program
- update player accounts with information changes and obtain missing information
- answer questions about Star Awards program, packages, services, and promotions
- accurately identify Elite, Star Club, and ACE Guests for Preferred Player Boarding and other complimentaries
- gain knowledge of all methods of check tendering
- gain knowledge of all register and computer functions
- remain familiar with menu items, pricing, hours of operation and specials
- keep area neat, clean and stocked with necessary supplies
- turn in all cash and accounting paperwork properly
- conduct oneself in a professional and positive manner
- follow Missouri Gaming Rules and Regulations
- gain knowledge of coupons and expiration dates
- assist with training new team members to exceed Ameristar Casino Standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Popular Cities
Similar Jobs