Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Benefits
accrued paid time off
Medical insurance
Dental Insurance
Vision Insurance
401(k) matching
flexible spending accounts
basic life insurance
Company-paid Life Insurance
Employee assistance program
Hotel discount program
Job Description
Origin Red Rocks is a distinguished hospitality establishment located in Golden, Colorado, renowned for delivering exceptional guest experiences through its dedicated team and outstanding service standards. As a vital part of the hotel industry, Origin Red Rocks combines the charm of a welcoming environment with modern conveniences to provide an inviting stay for guests. The property is committed to upholding stringent hospitality norms and ensuring that every guest interaction is handled with care, professionalism, and warmth. Their team members are empowered to engage guests with polite conversation, attentive eye contact, and a personalized approach using guest surnames to make visitors... Show More
Job Requirements
- None
Job Qualifications
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and interpret various instructions
- competency in operating Property Management System, capturing email, and using PBX system
- accountability for balancing daily shift bank and maintaining organization
- demonstrate quality service
- physical ability to stand, walk, and communicate regularly
- ability to lift and/or move up to 25 pounds occasionally
Job Duties
- Consistently provide high level of customer service
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably ensuring complete and accurate information
- complete all items on appropriate checklist by end of shift
- follow established key control policy
- ensure proper credit policies are followed and verify credit limit report
- submit all lost and found articles accompanied by a completed lost and found report
- be knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- be knowledgeable of fire and emergency procedures
- open, secure, and balance out daily shift bank including cash, check, and credit card transactions
- monitor room availability throughout the day
- review daily the selling status of the hotel using yield management system
- perform all other duties as directed by immediate supervisor
- coordinate with other departments to provide best in guest satisfaction
- perform other duties as assigned, requested or deemed necessary by management
Job Location
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