Front Desk Agent

Edmond, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Exact $16.00

Benefits

Robust compensation package

Career development opportunities

Supportive and inclusive work environment

Opportunities for advancement

employee recognition programs

comprehensive training

Work in a vibrant and modern hotel setting

Job Description

Aloft Hotels, part of the renowned Crescent Hotels and Resorts portfolio, stands out as a modern, vibrant hotel brand dedicated to creating inviting spaces that foster social interaction and memorable experiences. Aloft Oklahoma City Quail Springs contributes to this vision by serving as a lively gathering place in north Oklahoma City, offering guests a unique blend of contemporary design, spirited atmosphere, and exceptional hospitality. Crescent Hotels and Resorts, an industry leader in hotel management across North America, is committed to the growth and success of its associates by providing robust compensation and benefits packages, career development opportunities, and a supportive... Show More

Job Requirements

Experience as a Front Desk Agent in a hotel preferred
Previous Light Speed experience highly preferred
Excellent customer service skills
Excellent computer skills
Strong communication and interpersonal skills
Equal Opportunity Employer Protected Veterans Individuals with Disabilities

Job Qualifications

Experience as a Front Desk Agent in a hotel preferred
Excellent customer service skills
Excellent computer skills
Strong communication and interpersonal skills
Knowledge of hotel information and promotional programs
Ability to handle various payment methods accurately
Ability to resolve guest issues effectively

Job Duties

Greet guests and complete the registration process including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room or has a bell person accompany him her
Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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