Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $31,870.35 - $36,594.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
The position is with a distinguished luxury hotel renowned for its exceptional guest services and premium accommodations. This hotel operates in a vibrant hospitality industry that values professionalism, attention to detail, and a guest-centric approach to service. The establishment takes pride in offering a wide array of amenities designed to enhance the overall experience of visitors. This includes comfortable and well-appointed room options, comprehensive concierge services, and a dedicated staff committed to meeting and exceeding the expectations of every guest. The hotel places a strong emphasis on creating a welcoming environment where guests feel valued and cared for from the... Show More
Job Requirements
- High school degree or equivalent
- one year of similar experience in a luxury hotel preferred
- proficiency in English including speaking, reading and writing
- basic computer skills
- strong communication skills
- ability to multi-task and maintain organization
- flexible availability to work various shifts
- physical ability to stand, walk, lift up to 15 pounds and perform other job-related tasks
- maturity and professionalism in handling emergency situations
- attention to detail in financial transactions and guest services
Job Qualifications
- Must be able to speak, read and write English to facilitate the communication process
- must have extensive knowledge of the hotel, its services and facilities
- must possess basic computer skills, basic math skills, and strong communication skills
- should be detailed and highly organized
- previous luxury experience preferred
- must have good computer and communication skills, multi-task oriented
- High school degree and degree in hospitality preferred
- one year similar experience in a luxury property preferred
- multi-language preferred
- written, spoken and reading proficiency in the English language
Job Duties
- Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
- display at all times a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
- be familiar with all areas of hotel such as room types and amenities offered to the guests
- quote and be familiar with room and rate availability for current and future dates
- accept reservations, changes and cancellations in the absence of reservations staff
- select and block rooms for arriving guests
- pre-register individuals or groups as required
- assist in escorting VIPs and return guests to their rooms as requested
- check guests out of the hotel in accordance with procedures
- make change, cash checks, exchange foreign currency, and post charges to guest accounts
- handle guest problems or complaints
- work closely with the Concierge to follow up on guest requests
- reconcile all transactions at the close of the shift and cash out while maintaining a balanced bank at all times
- handle safety deposit box requests including distributing, giving access to and closing procedures
- assist when required with the tasks performed by the pbx operator and reservations agent
- handle hotel emergency procedures and situations with maturity and professionalism
- perform tasks and projects as delegated by the Front Office Assistant Manager, Director of Front Office Manager or Resort Manager
Job Location
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