Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,021.50 - $37,384.14
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
team-oriented culture
Job Description
Hotel Marcel, Tapestry Collection by Hilton, is a pioneering hospitality establishment located at 500 Sargent Drive, New Haven, CT. This unique hotel marks a groundbreaking achievement as the first net-zero energy hotel in the United States and proudly holds the prestigious LEED Platinum certification. Housed within the historic Armstrong Rubber Company Building, originally designed by Marcel Breuer in 1967, Hotel Marcel showcases a blend of sustainable design and innovative adaptive reuse. This mid-century modern architectural gem has been transformed into a modern boutique hotel featuring 165 rooms, a full-service restaurant, and 7,000 square feet of meeting space, reflecting the distinctive... Show More
Job Requirements
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to effectively present information and respond to questions from guests
- ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists
- ability to interpret various instructions in written, oral, diagram, or schedule form
- ability to operate Property Management System, capture email, and use PBX system
- accountability for balancing daily shift bank
- maintain organization and demonstrate quality service
- regular standing, walking, talking, hearing
- frequent use of hands to finger, handle or feel objects
- occasional lifting or moving up to 25 pounds
- ability to adjust focus as needed
- work in moderate noise environment
Job Qualifications
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to effectively present information and respond to guest questions
- ability to solve practical problems and deal with a variety of concrete variables with limited standardization
- proficiency in operating Property Management System, capturing email, and using PBX system
- strong organizational skills and a commitment to quality service
Job Duties
- Provide high level of customer service
- conduct pre-assignment of hotel rooms including VIPS, repeat guests, all packages, and special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift
- follow established key control policy
- ensure proper credit policies are followed and verify credit limit report
- submit all lost and found articles with completed reports
- assist guests with knowledge of immediate area, services, attractions, and events
- be knowledgeable of fire and emergency procedures
- open, secure, and balance out daily shift bank including cash, check, and credit card transactions
- monitor room availability throughout the day
- review daily selling status of the hotel using yield management system
- attend department meetings monthly
- perform all other duties as directed by immediate supervisor
- coordinate with other departments such as Sales, Housekeeping, Bell Staff, and Valet to ensure best guest satisfaction
Job Location
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